Warranty Service Clerk

The Larson Group Peterbilt is looking for a Warranty Service Clerk to join our growing organization. This position is responsible for working collaboratively with the Diesel Service Technicians on warranty guidelines and processing.

What We Offer:

• Paid Time Off
• Paid Holidays
• Medical, Dental and Basic Life
• 401K with employer contribution
• Bi-weekly Pay Schedule
• Opportunity for advancement and Career Development

Responsibilities:

• Work closely with Diesel Service technicians and Central Warranty teams on all filings for the store.
• Review claims in warranty dashbord for location, if outside OE warranty guidelines.
• Resubmit denied or partial paid claims, partnering with central warranty
• Responsible for communicating with Service manager, and Central Warranty Team when/if any warranty concerns arise, or before they arise, relating to any warranty claim and/or dealer.
• Performs all other duties assigned and complies with all TLG established policies.

Qualifications:

• Previous experience in a service center or warranty position.
• Basic working knowledge of a medium and/or heavy-duty truck dealership is preferred.
• Demonstrates basic computer skills in Microsoft Office Suite including Outlook and other internet-based programs.
• Must be an effective communicator exhibiting tact, excellent phone etiquette and customer service skills.

*Please note this is a safety-sensitive position

The Larson Group Peterbilt is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply for our open positions, as we believe that a diverse workforce enhances our ability to serve our customers and community. Applicants who require an accommodation to participate in the job application or hiring process should contact Recruiting@tlgtrucks.com.