Patient Checkout Associate

Patient Checkout Associate

Status: Non-Exempt

Job Summary:

Checkout/Receptionist duties include, but not limited to, checking patients out and collecting money, answering and transferring calls, scheduling appointments, scanning and printing medical records, back up for check-in, etc. Candidate must be reliable, dependable, able to multi-task, possess excellent telephone and computer skills, and provide exceptional customer service.

Essential Job Responsibilities:

• Assisting front desk receptionists in answering patient calls using a multi-line phone system with professional phone etiquette.
• Schedule, reschedule, and coordinate patient appointments as needed using our electronic health system.
• Collects all co-pays, deductibles, self-pay fees and patient balances
• Reviews all balances and assist patients in setting up a payment plan when needed
• Accurately documents collections notes in patient charts
• Records deposits and cash payments in an accurate and timely manner. -
• Assists referral and billing specialists with referral information and patient demographic data.
• Reviews OB benefits with patients so they understand their responsibility in payment portions.
• Maintains strict confidentiality; adheres to all HIPAA guidelines/regulations.
• Assists with check-in when needed (answering/transferring phones, checking in patients, collection insurance information, patient forms, co-pays, and records and scanning.
• Candidate must be reliable, dependable, able to multi-task, possess excellent telephone and computer skills and provide exceptional customer service.
• Communicates with and assists physicians, patients, and coworkers in a professional and courteous manner.
• Performs clinical and non-clinical duties assigned by Supervisor.
• Reports to work on a regular and consistent basis.
• The job holder must demonstrate current competencies applicable to job position.

Experience:

• Minimum of 3 years' medical experience, preferably in a hospital or office practice setting.

Knowledge:

• Knowledge and demonstrated proficiency in performing clinical and/or administrative skills.
• Knowledge of policies and procedures related to money management and patient confidentiality.

Skills:

• Skill in appropriate assessment and assistance techniques.
• Skill in appropriate use of universal precautions, safe workplace, and confidentiality methods.
• Skill in health information management by appropriately charting patient data.
• Skill in use of computer.

Abilities:

• Ability to perform independently within department's policies and procedures.
• Ability to exercise professionalism in dealing with all levels of personnel, patients, and patients' families.
• Ability to communication clearly.
• Ability to work effectively as team members with physicians and other staff.
• Ability to respond to changing demands in a flexible manner.

HIPAA:

This position should have full access to information in a patient's medical record, to provide quality patient care. Patient information is to be held strictly confidential. Patient information will not be used or disclosed for any purpose other than the performance of job responsibilities and duties.

Working Conditions:

• Job Type: Full-time
• Pay: Commensurate with Experience
• Expected hours: 40 per week
• Work Location: In person
• Savannah, GA 31405: Relocate before starting work (Required)
• Patient interaction in clinical setting

Benefits: (Waiting period may apply)

• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• 401(k) / Profit Sharing