About the role

Our team at Recess Hotel & Club is looking for a warm, composed, and service-driven Spa Host to be the welcoming face of Saltgrass Spa. This is a front-of-house role at the intersection of guest relations, scheduling, and spa coordination. The Spa Host is the first and last impression a guest has at Saltgrass — setting the tone for the entire experience from the moment of booking through the moment of departure. The ideal candidate is a natural connector who communicates with ease, manages complexity without showing it, and creates an environment where every guest feels individually known and looked after.

This is an on-site position at Recess Hotel & Club in Savannah.

What you'll do

Serve as the primary point of contact for all guest arrivals, departures, and in-spa needs at the Saltgrass front desk
Greet and welcome all guests with warmth and professionalism — whether arriving for a circuit visit, a treatment, or a first-time inquiry
Orient guests to the wet circuit — sauna, steam, cold plunge, and experiential showers — providing a confident, knowledgeable introduction to the circuit flow, protocols, and any guidance specific to their visit
Manage all spa reservations and scheduling via Book4Time, including individual bookings, couples appointments, retreat packages, and group reservations
Provide pre- and post-appointment communication to guests — confirmation, preparation guidance, and follow-up
Assist guests in selecting services and retail products, offering informed recommendations based on genuine product knowledge across all Saltgrass brand partners (Lesse, Codage Paris, Figaro Apothecary, Corpus Naturals)
Process retail transactions, gift cards, and spa packages at point of sale
Coordinate treatment scheduling with the therapist team to ensure seamless room-to-room transitions and no service gaps
Handle guest feedback and concerns with composure and immediacy — escalate to the Spa Manager when appropriate
Maintain organization and visual presentation of the spa reception area, retail boutique, and product displays
Assist with retail inventory management and restocking in coordination with the Spa Manager
Maintain awareness of all spa promotions, seasonal offerings, and brand partner activations
Collaborate with Recess Hotel front desk, F&B, and concierge teams on guest crossovers and hotel-wide coordination
Support fitness activation scheduling and communication as needed
Assist the Spa Manager with administrative tasks, reporting, and special projects

Qualifications

1–2 years of experience in a spa, luxury hotel, or guest-facing hospitality role preferred
Outstanding communication and interpersonal skills — written and verbal
Proficiency in or willingness to learn spa reservation software (Book4Time experience a strong plus)
Genuine interest in wellness, skincare, and the Saltgrass brand philosophy
Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously
Professional presentation and grooming standards consistent with a luxury wellness environment
Composure and grace under pressure — peak periods are busy; the guest should never feel it
Flexible availability including weekends, holidays, and evening shifts

Why Recess?

Build something from the beginning.

Join the opening team behind one of Savannah's most anticipated lifestyle hotels and help shape the guest experience from day one.

Take care of yourself.

Medical, dental, vision, and wellness benefits for eligible full-time team members
Company-matched 401(k) with fast vesting
Up to 20 days of paid time off, paid holidays, and a paid birthday
Complimentary daily team member meal

Experience the brand.

Complimentary two-night stay at Hotel Recess & Club Savannah
Team member discounts on dining, Saltgrass Spa treatments, retail, and The Cooking School at Saint Bibiana
Complimentary fitness classes

Travel farther.

Employee rates at select Leading Hotels of the World properties
Discounts at Highgate hotels worldwide

Grow with Left Lane.

Referral incentives and guest recognition programs
Career development opportunities across a growing hospitality portfolio
The opportunity to help shape one of hospitality's most exciting lifestyle brands

Learn more about this Employer on their Career Site