Switchboard Operator - Call Center - Full Time

Be the voice that connects care. As a Hospital Switchboard Operator, you'll serve as the vital communication hub of our healthcare team, ensuring patients, families, physicians, and staff stay connected when it matters most. Your professionalism, compassion, and attention to detail will help support seamless patient care across the hospital.

Why Choose Guthrie:

• Voluntary 403(b) Retirement Plan – Plan for your future with Fidelity investment options
• Employee Assistance Program – Confidential support for personal and professional well-being
• Shift Differentials & Premiums – Earn more for evenings, nights, weekends, and float coverage
• PTO Starts on Day 1
• Friendly, Inclusive Work Family – Be part of a team that feels like home

Recognized as a Top Healthcare Employer:

Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well‑being, including:

• Best Places to Work 2025 - Modern Healthcare
• America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
• America's Best-In-State Employers (PA) 2025 - Forbes 
• America's Best Employers for Healthcare Professionals 2025 - Forbes 
• America's Best Employers for Women 2025 – Forbes

Schedule & Coverage:

• This position is an evening shift, hours are 3p-11p, every other weekend/holiday required.

   

Position Summary: 

Switchboard operators are responsible for courteous, efficient operation of Guthrie’s telecommunications system 24 hours a day.  Operators  field calls and inquiries, and direct internal and external calls to the proper destination.  They are a vital link in the communication information network throughout the Guthrie system.

Education, License & Cert: 

High school graduate or equivalent

Experience: 

Prefer minimum of one year’s experience in the telecommunications field.  Computer skills which include data entry, Windows XP, and Excel are required.  Accurate and efficient keyboarding skills are necessary as well as fluency with the English language.

Essential Functions: 

1. Activates approximately 25 codes for potentially life‐threatening situations.

a. Activates codes utilizing the overhead paging system and pagers and following a detailed checklist to ensure all essential personnel have been notified to respond to the emergency.

b. Responds immediately to correctly activate the codes as time is crucial to the patient’s well‐being. 

2. Assists in answering an average of 3500‐4500 incoming calls on a daily basis.

3. Operates database for the Amcom system.

4. Creates and updates a daily on‐call sheet of over 90 providers and staff a. Distributes and updates on‐call list to the ED, Trauma Department, and Communications Center so that they are informed of vital information related to patient transfers from other facilities.

5. Provides after‐hours paging service for patient calls for several outlying Guthrie Entities.

6. Provides back‐up coverage for the patient information desk.

7. Monitors alarm panel.

a. Notifies proper department when the emergency alarm panel activates as a result of a malfunction.  There are 43 alarms in this panel requiring exceptional judgment in responding.

8. Trains new operators. a. Assists in training new operators on all shifts to ensure they are competent to perform this job successfully.

9. Is required to problem‐solve and find solutions with little to no direction/supervision.

Other Duties: 

1. Other duties as assigned.

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