IT Services Technician

Are you a skilled problem-solver who is always looking to sink your teeth into something new? A strong communicator who enjoys helping others?

Clarity Technology Group, a Managed Service Provider comprised of a hard-working and close-knit team is searching for a new IT Services Technician. We maintain a flexible and relaxed office environment and work every day to exceed our clients' expectations. We offer comprehensive benefits to promote health and wellness among our staff. This is a hybrid position in Schaumburg, IL.

We’ll Provide:

• A collaborative work environment with the ability to learn about many different industries

• Salary of $55,000-65,000

• Room for professional growth

• Robust benefits, including health, dental, and vision insurance, a 401(k) plan, life insurance, and both short- and long-term disability coverage

What You'll Do:

• Provide support to end users via remote support sessions and on-site

• Provide support for Microsoft technologies including Windows and Office 365

• Configure and deploy new laptop and desktop systems

• Document incidents and follow resolution procedures

• Provide exceptional customer service at all times

Skills You'll Need:

• 1-2 years of previous technical support experience

• Experience with building desktops and troubleshooting hardware issues

• Enjoy working as part of a collaborative team and in a fast-paced environment

• Analytical thinking, problem solving, and the ability to learn quickly

• Ability to work a light, rotating on-call schedule

• Technical curiosity!

• Associate's or Bachelor's degree in an Information Technology related field is preferred

• Experience with Active Directory and Group Policy a plus

• Ability to travel to head office in Madison, WI on occasion preferred, including one week at the start of the role

Next Steps:

Quick apply with your resume here

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