Lead Business Office Associate

CarMax, the way your career should be! 

Summary:

Peer leader and mentor to Business Operations Associates, responsible for delegation and follow-up of assigned work, processing and review of paperwork associated with sales and appraisal purchases, and providing and modeling iconic customer service.

Essential Duties and Responsibilities:

• Performs all essential duties and responsibilities of Business Operations Associate at a successful level as needed.
• Participates in the “Manager on Duty” role – responsible for delegating and directing the Business Office workflow including customer facing and non-customer facing tasks, answering questions related to transactions, and following up on assigned tasks.
• Participate and/or lead weekly leadership calibration discussions (LAB Meetings) and develops plans for observing Associate performance and addressing individual developmental needs.
• Mentors, coaches, and develops Associates in the Business Office to improve performance and grow next-level talent.
• Serves as the functional expert for state-specific and CarMax process knowledge, to reinforce execution and navigate complex problem-solving.
• Provides iconic customer service by listening, answering customer questions and resolving escalated customer concerns.
• Collaborates between store and Home Office teams to reconcile critical accounting, compliance, and customer service functions.
• Assesses risk in Asset Protection reviews and approves store cash handling procedures.
• Assists store personnel, other locations, and all store departments in their daily functions while adhering to CarMax guidelines.

Qualifications:

Work requires ability to:

• Model what good looks like when interacting with Associates, customers and vendors
• Create maintain a positive work environment
• Delegate effectively in order to meet deadlines
• Follow up with Associates inside and outside of the Business Office
• Make decisions using independent and sound judgment
• Resolve customer and associate concerns
• Read, interpret and transcribe data in to maintain accurate records
• Understand numeric filing system
• Use word processing, spreadsheet and other programs, displaying intermediate PC skills
• Multi-task in a high energy, fast-paced work environment
• Lift objects that weigh as much as 15-20 lbs
• Speak and listen effectively while working with internal and external customers in person and over the phone
• Complete CarMax provided training, allowing for cross-training and full coverage of Business Office

Working Conditions:

• Pleasant but noisy office environment
• May require walking or standing for extended periods of time
• Flexible work hours with opening and closing shifts that includes nights, weekends, holidays
• Wears CarMax clothing (acquired through the company) at all times while working in the store

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. 
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.  If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. 

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. 

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.