Program Director

The Program Director is responsible for directing very high complexity matrixed teams to deliver high visibility, strategic projects within the new IT Operational Process Excellence program. The program will focus on executing projects leveraging a cross-functional programmatic governance and delivery approach to address IT operational process maturity gaps, ensuring security and compliance requirements. 

Quest has embarked on a multi-year, transformation strategy which needs to align with our mission and operating principles to create amazing technology experiences and deliver innovative solutions that empower our patients, clients and employees and create a healthier world, one life at a time.  The IT Operational Process Excellence program will support the IT organization in transitioning to newer ways of working requiring refined skillsets and resourcing, coupled with maturation in the IT operational processes foundational to those new ways of working. 

This position will leverage structured program and project management principles and tools in daily work and acts as a change agent and role model to help reinforce desired behaviors and embed best practices and methodologies. Drives continuous improvement efforts and is also responsible for coaching others to learn and apply structured program management and process improvement principles to embed the tools and methodologies into standard ways of doing things.

Quest Diagnostics follows a structured approach to project and program management consistent with globally recognized standards.

The Program Director provides comprehensive written and verbal status updates to executive leadership, senior IT leadership, executive/program sponsor and key stakeholders for key strategic programs.

The Program Director is responsible for driving broad cross-functional process improvement initiatives, as well as ensuring best practices are utilized throughout planning and execution management. 

Applies continuous improvement tools and techniques, toward a variety of large or complex problems.  Manages a portfolio of initiatives that drive process improvement within and across business units as part of enterprise lifecycle management.

This position may be based in our Schaumberg, IL or Secaucus, NJ offices and is hybrid.

Compensation range: $160,000 - $180,000 + 20% AIP