Call Center Representative

Overview

Call Center Representative:

Are you money-motivated with an outgoing personality? Do you exude a friendly yet professional manner over the phone? Do you enjoy meeting and exceeding goals? If you're looking to work in a dynamic atmosphere with a stable company where the career growth opportunities are abundant, please read on!

Renewal by Andersen is looking for goal-oriented and ambitious call center representatives. The ideal candidate will have a passion for people and take pride in providing the best customer service in the industry. This is not a remote position.

Who We Are:

Renewal by Andersen has been serving the needs of homeowners in Albany’s Capital District since 1973 and the Hudson Valley since 2008. In the time since, we’ve helped over 35,000 happy customers to make their homes more attractive, comfortable, and energy-efficient by hiring the best team. We are very pleased to bring Renewal by Andersen’s high-quality and high-performance replacement windows and doors to our neighbors throughout the region.

What We Offer:

• Paid training for an invaluable skill set.
• A company culture that values integrity and the hard work of their employees.
• Opportunities for advancement.

Responsibilities

• Eagerly answer inbound calls and make outbound calls using scripts to set qualified appointments.
• You keep our sales calendar full! Using probing questions to uncover needs, you get customers to set qualified sales appointments.
• Follow up on customer inquiries.
• Transfer customer calls to the appropriate staff or department.

Qualifications

• Previous customer service, sales, or marketing experience. Call center experience a plus!
• General computer knowledge and internet savvy.
• Goal driven with the ability to handle feedback.
• If we have described you and you are looking to work for a local, family owned, reputable company, apply today. We look forward to hearing from you!

Job Type: Full-time

Pay Rate: $18/hr plus uncapped commission