IT Technician

Job Summary: To assist the Information/Network Systems team in the administration of the system network, with installs, configurations and troubleshooting the network system and other in-house computer equipment.

Essential Job Duties and Responsibilities
•    Install, upgrade, and configure network printing, directory structures, rights, security, and software on fileservers.
•    Evaluate and recommend acquisition of computer and software products.
•    Perform network troubleshooting to isolate and diagnose common network problems.
•    Prepare documentation such as instructional or procedural manuals.
•    Modify hardware or software.
•    Design and implement network configurations.
•    Provide consultation to information systems personnel.
•    Serve as a technical resource for agency information systems planning.
•    Serve as liaison to vendors.
•    Provide training and technical support in use of software products, ie: Word Processing, Spreadsheets, e-mail.
•    Trouble shoot and solve hardware and software problems.
•    Respond to the needs and questions of users concerning their access of resources on the network.
•    Establish network users, user environment, directories and security for networks being installed.
•    Responsible for paperwork associated with software licensing, inventory and reference material.
•    Provide Technical support for internal employee network access and devices, company VPN access, uninterrupted power sources, and company phone systems.

Additional Job Duties and Responsibilities
•    Perform other duties and responsibilities as required to fulfill job function or as assigned.

Knowledge, Skills, and Abilities
•    Able to work alone, but will primarily work under supervision.
•    Able to learn and apply new technologies as they become available.
•    Must have ability to talk with internal/external customers and interpret problems they may have with workstations and programs.
•    Must possess a pleasant and efficient telephone manner with good verbal communications skills for dealings with co-workers, vendors, and suppliers.
•    Must work well under pressure.
•    Able to obtain and maintain a valid Montana driver’s, have a good driving record, and be insured under the Cooperative’s insurance policy.
•    Able to work in a team environment and interface with other departments in a positive/productive manner.

Education/Experience
•    Applicant should have a working knowledge of servers, Microsoft product suites, computer systems and applications, network security practices, and general networking experience.
•    Associate’s Degree in Computer Science or equivalent required.

Physical Demands
•    Sits at desk most of day.
•    Stands and walks short distances.
•    Required to stoop, bend and crawl at times.  Some ladder work will be required.
•    Handles books, papers and computer equipment.
•    Occasional lifting of weight up to 50 pounds required.

Special Demands
•    Will require some travel.

Additional Information
This job description is not intended to be all-inclusive, an employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.  Nemont reserves the right to revise or change job duties and responsibilities as the need arises.  This job description does not constitute a written or implied contract of employment.