Delivery Coordinator

Delivery Coordinator

The Delivery Coordinator plays an important role in ensuring a smooth and professional vehicle delivery experience for our customers. This position serves as a key communication link between the sales team, service department, and customers to ensure vehicles are prepared, documented, and delivered efficiently.

The ideal candidate is organized, detail-oriented, and customer-focused. Strong communication, time management, and problem-solving skills are essential for coordinating deliveries and maintaining a positive customer experience.

Responsibilities

• Coordinate and manage the vehicle delivery process from preparation through final customer handoff
• Review vehicle features and functions with customers during delivery
• Provide customers with all manufacturer-required vehicle information and documentation
• Assist the sales team in preparing vehicles for delivery and completing the sales process
• Ensure vehicles are fueled, cleaned, and properly prepared prior to delivery
• Verify vehicles for condition, accessories, and accuracy of invoice/addendum documentation
• Ensure required stickers, buyer’s guides, and vehicle information are properly displayed
• Maintain vehicle presentation standards for inventory on the lot
• Communicate with internal departments to ensure timely delivery preparation
• Follow up with customers after delivery to ensure satisfaction and encourage repeat and referral business
• Address customer questions or concerns promptly and professionally
• Track and document delivery activities and customer interactions using internal systems
• Report to the Sales Manager regarding delivery activities, performance, and operational needs
• Perform additional duties as assigned

Qualifications

• High school diploma or equivalent
• Valid driver’s license with a clean driving record
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Basic computer proficiency, including MS Office and web-based software
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Professional appearance and customer-focused attitude
• Ability to work a flexible schedule, including evenings and weekends

Preferred:

• Experience in coordination, logistics, or delivery management
• Automotive dealership experience
• Experience working in a team-oriented environment
• Familiarity with logistics or delivery management software

Benefits

• Medical, Dental, Vision, Life Insurance, EAP
• 401(k)
• Paid time off
• Supportive, fast-paced work environment
• Opportunities for growth and advancement

Ready to take the next step in your career? Apply today and join our team. We look forward to meeting you.