Mohawk Honda is actively looking for Automotive Service Advisors to Join our Team. Our NEW state-of-the-art facility will provide the perfect environment for a self-motivated person that is enthusiastic and committed to providing the high standard of service our customers have come to expect. If you are looking to be a part of a positive, forward moving, and ever-growing company, this is it! This role is not just a job but an opportunity for you to build a career with one of the leading companies in the Automotive Sales and Service Industry. Come build your career with us!

Duties/Responsibilities:

Greet customers and actively listen to their needs. Provide introductory information to customers.
Ensure consumers are satisfied with products or services by resolving complaints and inquiries effectively and efficiently
Determine the quickest, most effective ways to answer customers’ questions
Troubleshoot common issues with products or services
Work with a team of advisors and other departments to find appropriate solutions to problems; escalate queries and concerns, when necessary
Create repair orders for each customer vehicle based on the customer complaint or repair requests. Thoroughly document repair orders in a clear, concise and consistent manner to ensure proper communication to the technicians.
Let customers know about additional products and upsell recommendations from technicians and have high percentage of successful upsells.
Provide thorough & positive customer service to ensure high quality experience to each customer
Maintain CSE score of 91% or higher
Keep customers updated as repairs are completed
Post-service, follow up with customers by phone or email to check that they’re still satisfied with their services
Participate in training and development programs to improve customer service skills and knowledge
Promptly answer phones and return calls for overflow voicemails
Be punctual, collaborative, and a positive team player
Other duties as assigned

Required Skills/Abilities:

Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent sales skills
Excellent organizational skills, attention to detail, able to prioritize tasks
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and critical thinking skills
Ability to function well in a high-paced and at times stressful environment
Proficient with Microsoft Office Suite or related software

Education and Experience:

Associate degree (A.A.) or equivalent from two-year college or technical school
1-2 years customer service work experience
Proven ability to provide a positive customer experience, including professional and positive communication mannerisms, thorough and accurate service advice, and follow-through with both the customer and organization

Physical Requirements:

Prolonged periods of standing at a desk and working on a computer.

Benefits and Perks

Medical insurance
Dental insurance
Vision insurance
FSA/HSA
401-K with company match
Competitive salary and bonus plans
Employee discounts on vehicles, service and parts

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