Joint Regional Security Stack (JRSS) NOC Technician, Job no. R-00168359

Location: Scott Air Force Base, Illinois

Category: Network Administration and Ops

Schedule (FT/PT): Full Time

Travel Required: No

Shift: Rotating 24/7

Potential for Telework: No

Required:

Active Secret Security Clearance
U.S. Citizenship
DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) at start date

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

We are seeking a Joint Regional Security Stack (JRSS) NOC Technician to support the Digital Modernization Sector and Global Solutions Management Operations II (GSMO-II) program.

Primary Responsibilities

Responsible for performing, training team, and developing processes for the following duties:

Execute network operations to include configuration and analysis of customer traffic across the MPLS and JRSS infrastructure
Perform real-time customer failover to restore services during scheduled and unscheduled outages and maintenance actions
Work directly with supported customers and engineers across other NOCs to ensure maximum network availability to minimize or eliminate mission and operational impact
Proactively monitor network alarms across platform specific network management tools
Perform a variety of change management tasks which include hardware replacement, software configurations, and ASI management
Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident
Assess, identify and recommend resolutions to various network incidents and/or deficiencies leveraging knowledge in one or more of following: routers, switches, routing protocols, MPLS, VPN technologies, IDS/IPS, proxies, packet capture, network taps, load balancing, firewalls, out-of-band management.

Basic Qualifications

Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date
Ability to work in a 24/7 operation
High school and 2-4 years of experience
Must have an active DoD Secret security clearance
Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management
Expertise in one or more of the following: routers, switches, routing protocols, CISCO, Juniper, MPLS
General understanding of network topologies

Additional Desired Qualifications

Tech control facility or cyber transport experience
Circuit actions and vendor experience
IP architecture experience
Telco NOC, inside or outside plant experience
Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs
Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management
Additional certifications to include: CCNA, JNCIA-Junos, F5 Networks Certified Technical Specialist, ITILv4

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