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Customer Service Representative

Bellows Plumbing, Heating, Cooling & Electrical
Posted 6 months ago, valid for 15 days
Location

Scotts Valley, Santa Cruz 95067, CA

Salary

Competitive

Contract type

Full Time

Paid Time Off

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Sonic Summary

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  • Bellows Plumbing, Heating, Cooling & Electrical is seeking a motivated Customer Service Representative (CSR) with excellent communication skills.
  • Candidates should have a High School Diploma or equivalent and prior customer service or call center experience.
  • The CSR will respond to customer inquiries, assist with scheduling services, and accurately collect and enter data.
  • Bellows offers a supportive work environment, generous PTO, and excellent benefits for full-time employees.
  • The position offers a competitive salary, and applicants are encouraged to bring a positive attitude and a passion for exceptional customer service.
Bellows Plumbing, Heating, Cooling & Electrical is looking for a highly motivated, enthusiastic Customer Service Representative (CSR) . The ideal candidate will possess excellent communication skills and provide outstanding service to our customers.

Duties:

- Respond to customer inquiries via phone and email
- Provide information about products and services
- Assist customers with scheduling repairs/services
- Collects and data enters information accurately and efficiently

Qualifications:

  • High School Diploma or equivalent
  • Excellent written and verbal communication skills
  • Prior customer service or call center experience

What You’ll Love About Bellows

  • A family-owned business with 40+ years of history serving our community with pride and integrity.
  • A culture rooted in respect, growth, and teamwork, where your voice matters.
  • Generous PTO program and excellent benefits for full-time employees.
  • A supportive environment that encourages continuous learning and professional development.
  • Leaders who care about your success and celebrate wins together.
  • A team that truly treats each other like family.

What We’ll Love About Working With You

  • You’re passionate about delivering exceptional customer service and creating memorable experiences.
  • You bring a positive, solution-oriented attitude to every call, every day.
  • You’re a great listener, clear communicator, and natural relationship builder.
  • You thrive in a fast-paced, team-oriented environment, but also shine independently.
  • You’re detail-oriented, organized, and always looking for ways to improve.
  • You share our belief that every customer, every call, and every teammate matters.

Bellows Plumbing, Heating, Cooling & Electrical is an opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.






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