Transfer Center Specialist

About the Role:

The Transfer Center Specialist at Regional West Medical Center (RWMC) plays a critical role in coordinating patient transfers efficiently and effectively. This position ensures seamless communication between referring facilities, transport services, and RWMC departments to facilitate timely and safe patient admissions. By maintaining accurate records and collaborating closely with clinical and administrative teams, the Transfer Center Specialist helps optimize patient flow and resource utilization. Ultimately, this role contributes significantly to delivering high-quality patient care and enhancing overall operational efficiency at RWMC.

Minimum Qualifications:

• Completion of an EMT, LPN program or higher level(certification/licensure does not need to be current) is preferred prior to employment, is required within one year of hire. In lieu of education the employee may have at least 3 years experience dispatching police, fire, or EMS.
• Strong knowledge of medical terminology and healthcare processes.
• Proficiency with electronic health records (EHR) systems and hospital information systems.
• Excellent communication and organizational skills with the ability to manage multiple priorities simultaneously.

Preferred Qualifications:

• Experience working in a clinical environment.
• Advanced computer skills including data entry, reporting, and use of specialized healthcare software.
• Demonstrated ability to work collaboratively in a multidisciplinary healthcare team.

Responsibilities:

• Coordinate and manage all incoming and outgoing patient transfer requests, ensuring timely and accurate communication between healthcare providers and transport services.
• Maintain detailed and accurate records of all transfer activities, documenting communication and decisions in compliance with hospital policies and regulatory requirements.
• Serve as a liaison between referring facilities, transport teams, and RWMC departments to resolve any issues or delays in the transfer process.
• Utilize hospital information systems to track patient status and update relevant stakeholders throughout the transfer journey.
• Participate in quality improvement initiatives aimed at enhancing transfer center operations and patient satisfaction.

A conditional job offer is contingent upon successfully passing a pre-employment drug test and background checks. A Physical Capacity Profile may be required for some positions.