The Way We Live. We strive for excellence in everything we do in life. Our crafted drinks are a way we show respect for our customers and ourselves. They are the beginning of a relationship built on trust and care that through time grows to see our stories unfold in our city. As part of local communities, each Black Rock Coffee Bar team finds ways to serve their neighborhoods. And by doing so we help raise the bar for relationship and compassion. As relationship grows, so does accountability. We hold each other to higher standards for the good of all. Whether it be care for nature, care for those in need, or just a sincere desire to see others do well, we learn to expect a lot from each other and a lot for our customers. Our priority at Black Rock is not for others to know who we are and what we do... but for others to allow us to know them, to add fuel to their story, and to share in the journey.

Job Title and Reporting: Learning Content Manager, reporting to the VP of Learning & Ops Services
Annual Base Salary: $85,000--$105,000/Bonus Eligible
FLSA Status: Salaried/Exempt/Full-time
Location(s): Scottsdale, Arizona (Hybrid)

Position Overview. As the Manager of Communications, Content & Design, you will design, create, and manage high-impact communication and training materials that support Black Rock's culture, operations, and learning initiatives. This role is a high-performing individual contributor who leads projects and workstreams through influence, partnership, and strong execution. As the company grows, this role may support the onboarding and development of future communications or design team members. Your essential duties and responsibilities include, but are not limited to:

Designs, updates, and maintains branded materials that support training, rollouts, and operational communications, ensuring materials drive clarity, adoption, and execution in the field.
Prepares digital and print-ready assets including presentations, signage, job aids, SOPs, and internal documents that reduce confusion and support consistent execution.
Partners with subject matter experts (SMEs) across departments to translate technical or complex information into clear, engaging, and actionable content.
Assists in the creation and formatting of newsletters, monthly operations updates, and live learning and training materials (e.g., Teams meeting presentations).
Supports company-wide meetings and events with communication assets and design support.
Ensures messaging is consistent across channels, aligned with brand tone, and easily understood by field teams.
Helps prioritize communication and training requests based on business impact, readiness, and available capacity.
Maintains team calendars, meeting agendas, and project timelines to ensure deliverables are met on time.
Tracks and organizes incoming requests, manages communication workflows, and follows up with stakeholders.
Owns operational support functions including vendor invoice processing, documentation updates, and ongoing LMS content maintenance to ensure accuracy, continuity, and reliability.
Works collaboratively with Operations, Marketing, IT, Supply Chain, Finance, and other departments to support company initiatives through clear, consistent, and timely messaging.
Communicates project progress regularly, proactively surface risks, and escalate roadblocks when needed.
Field leaders consistently report clarity, confidence, and readiness when new initiatives are launched.
Ensures communication and training materials are timely, consistent, on brand, and easy to execute.
Uses survey insights and performance feedback to refine communication, training materials, and rollout approaches over time.
Cross-functionally partners view this role as a trusted thought partner who improves speed, alignment, and execution across the business. * Executes special projects at the direction of the Chief People Officer or other executive leaders, as requested.
Black Rock Coffee Bar reserves the right to add or modify duties and responsibilities at any time and at its sole discretion.

Professional Development. At Black Rock Coffee Bar, professional development is a key driver of success. We seek individuals who demonstrate strong business maturity, embrace innovation, and confidently recommend ideas while thoughtfully evaluating risks and outcomes. In this role, you are expected to:

Demonstrate ownership and accountability by proactively identifying issues, addressing gaps, and escalating challenges while monitoring progress against strategic initiatives.
Think strategically and creatively, identifying opportunities to improve how we communicate, train, and support the field while balancing practicality and execution.
Communicate with influence and clarity, consistently presenting updates on projects to cross-functional teams and leaders with confidence, enthusiasm, and precision.

You will model collaboration and thoughtful participation, contributing to both company growth and the development of those around you. A continuous improvement mindset is essential. Seeking feedback, applying lessons learned, and adjusting approaches to drive better outcomes over time.

Work Environment. This role operates primarily in an office setting with occasional travel to support meetings, store visits, training events, and company initiatives. You must be able to work in the following conditions and perform the following tasks:

Extended periods of computer, phone, and video-based work to design, edit, and produce content.
Effective verbal and written communication for meetings, presentations, and cross-functional collaboration.
Ability to attend, support, and actively participate in meetings, training, and company events.
Mobility to navigate office environments and visit store locations as needed.
Manual dexterity to operate office equipment and complete essential job functions.
Visual acuity to review and edit documents, graphics, and digital content.
Auditory ability to engage effectively in discussions and virtual meetings.
Ability to lift and carry items up to 15 pounds (e.g., equipment, materials, or supplies).
Occasional travel, including via aircraft and motor vehicle, to support business needs (up to 25%).

Skills and Competencies. To excel in this role, you should bring a mix of creative execution, strategic thinking, and operational awareness, including:

2-4 years of professional experience in communication, content creation, training design, or marketing (restaurant, retail, or hospitality experience preferred).
Degree or coursework in Communication, Marketing, Graphic Design, Training & Development, or a related field preferred.
Strong writing, editing, grammar, and proofreading skills across a variety of content formats.
Proven ability to manage multiple projects simultaneously with excellent time management and organizational skills.
Ability to translate strategy into clear, executable tools and resources for field leaders and teams.
Experience supporting performance-driven environments through effective tools, communication, and systems.
Proficiency in Microsoft Office, Adobe Creative Cloud, and Articulate 360.
Experience working with LMS platforms (e.g., Wisetail or similar system), project management tools (e.g., Monday, Asana), and collaboration tools (e.g., Teams, Slack).
Demonstrated ability to manage work independently in a fast-paced environment with shifting priorities.

Preferred Traits. To succeed in this role, you should bring a blend of creativity, operational empathy, and ownership, including:

Curious, creative, and passionate about design, storytelling, and simplifying complex information.
Strong sense of ownership with high standards for quality, clarity, and on-time delivery, motivated by helping others succeed.
Strategic thinker with a systems-oriented mindset and strong operational empathy.
Resourceful, flexible, and proactive problem-solver who brings clarity to ambiguity.
Collaborative team player who builds strong cross-functional relationships and elevates those around them.
Comfortable in a fast-paced, growth-oriented environment with a servant leadership approach.

Success Indicators. To be successful in this role, it requires strong organizational skills, sound judgment, and the ability to translate complex information into clear, actionable communication that supports confident field execution. Success indicators may include:

Field leaders report clarity, confidence, and readiness when new initiatives are launched.
Communication and training materials are timely, consistent, on brand, and easy to execute.
Cross-functional partners view this role as a trusted thought partner who improves speed, alignment, and execution across the business.

Benefits. Black Rock Coffee Bar offers a comprehensive benefits package including:

Paid Time Off
Performance-based bonus opportunities
401(K) Retirement Savings Plan with company match for eligible* team members
Health insurance (medical, vision, dental) options for you and your family
Pet insurance and Discount Programs because we know pets are family too!
Long-Term Disability, Life, and AD&D coverage options
Paid holidays
Employee Assistance Program (EAP)
Ongoing professional development and training opportunities
Discount program on childcare, recreation, lifestyle brands, and more
Free drinks to keep you energized!

*Team members who complete 1,000 hours within a consecutive 12-month service requirement and have attainment of age 21, are eligible for 401(K) participation.

Interview Process. To help us better understand your approach to instructional design and problem-solving, finalists who move forward past the initial phone screen will be invited to complete a brief, asynchronous project. This is a design exercise based on a fictional scenario unrelated to Black Rock's active operations and is used solely for evaluation purposes.

Additional Information. By submitting your application and/or resume, you are indicating that all information is true and correct. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time.

Black Rock Coffee Bar is an at-will employer. If you are hired, this means your employment is for an indefinite period and it is subject to termination by you or Black Rock Coffee Bar, with or without cause, with or without notice, and at any time. Nothing in this policy or any other policy of Black Rock Coffee Bar shall be interpreted to conflict with or to eliminate or modify in any way, the at-will employment status of Black Rock Coffee Bar employees. Black Rock Coffee Bar values diversity in its workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or based on disability.

Learn more about this Employer on their Career Site

Learning Content Manager

Experienced Retirement Income Advisor (Sign-On Bonus)

Retirement Income Advisor (Sign-On Bonus)

Mammography Technologist