Front Office Coordinator

Front Office Coordinator
Full-Time | Monday–Friday | No weekends or holidays

At True Precision Medical, we help patients move toward a life with less pain through advanced, minimally invasive treatments… and we do it with compassion, excellence, and heart.

As we continue to grow, we’re looking for a highly organized, warm, steady, detail-loving Front Office Coordinator to join our team in our Scottsdale office.

If you’re the type of person who thrives in a fast-paced clinic, cares deeply about people, and finds satisfaction in “getting it right every time,” this might be your perfect fit.

About the Role

As our Front Office Coordinator, you are the first and last impression of the patient experience.

You create a welcoming, organized, and supportive environment from the moment a patient walks in… to the moment they leave feeling cared for and confident in their next steps.

Your work directly impacts:
✔ patient experience
✔ clinic flow and efficiency
✔ accurate scheduling and documentation
✔ insurance and billing accuracy
✔ team communication

In other words… your role matters. A lot.

What You’ll Do

Patient-Facing Responsibilities

• Greet patients warmly and create a welcoming environment
• Verify patient identity, collect and scan IDs, insurance cards, and paperwork
• Confirm and update demographics in the EMR
• Collect co-pays and provide receipts
• Schedule follow-up appointments with accuracy, warmth, and clarity
• Answer patient questions and ensure they leave confident about next steps
• Make appointment confirmation calls and send texts
• Assist with patient flow and communicate when patients are ready for clinical staff

Administrative & Clinic Operations

• Process and track VOBs (Verifications of Benefits)
• Enter and update insurance information in the EMR
• Monitor and respond to HighLevel texts promptly
• Manage appointment statuses and ensure accuracy in the system
• Perform end-of-day balancing and front office closing tasks
• Support both check-in and check-out workflows as needed
• Maintain HIPAA compliance and patient privacy standards
• Communicate clearly with front office, clinical, and billing teams

Who You Are

• Warm, welcoming, and calm—even when things get busy
• A details matter person who doesn’t let things slip
• A strong communicator with both patients and teammates
• Someone who takes ownership and follows through
• Organized, efficient, and able to multitask
• Comfortable with EMR systems (eClinicalWorks a plus)
• Adaptable and willing to jump in wherever needed
• A team player who values honesty, accountability, empathy, and growth
• Bilingual (Spanish/English) preferred

Requirements

• High School Diploma or GED
• Previous experience in a medical office
• Strong customer service skills
• Reliable, professional, and dependable
• Familiarity with scheduling, insurance benefits, and EMR systems

What We Offer

• Competitive pay
• Full benefits package:
  • 401(k) + match
  • Medical, dental, vision, and life insurance
  • PTO + paid holidays
  • Disability insurance
  • Employee discounts

Our Culture

We don’t just fill roles—we build a team.

At True Precision Medical, we operate by values:
Details Matter • Always Tell the Truth • Accountability • Growth • Empathy