Primary Objectives of Position - This role manages the telematics operations of the company with a strong focus on KPI management, data accuracy, and regional team coordination and communication. The position ensures accurate tracking of GPS / Telematics modules, maintains data integrity across FlexiVan and vendor systems, and collaborates closely with external partners to optimize system performance.
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Duties & Responsibilities GPS / Telecom Management - Maintain the GPS install and Inventory sheets for up to date record keeping.
- Ensure the timely linking of GPS modules with vendor portals and FlexiVan systems.
- Monitor GPS activation and operational issues and coordinate with Field Operations and customers to resolve them.
- Track the health of Telematics devices across our fleet taking necessary corrective actions.
- Coordinate activities with Telematics vendors to ensure warranty and replacement obligations are being met.
Data Integrity - Maintain the accuracy of entries between vendors’ data and FlexiVan systems
- Perform routine data accuracy checks of vendor systems and Flexivan systems as needed.
- Follow up on discrepancies between systems
GPS Telecom Activities - Monitor all GPS hardware alerts from multiple sources and coordinate next step corrective actions.
- Investigate alerts and follow up with the necessary parties to get the tamper addressed
- Look for patterns in tampers and work with field operations to get repeat offenders addressed and determine reasons behind the tamper notifications.
Customer Service - Monitor the group email address and respond to our customers and internal stakeholders.
- Ensure the all requests are addressed and feedback is given.
Container/Chassis Management - Work with FlexiVan cross functional teams to increase the percentage of container/chassis marriage reporting.
- Leverage internal and available vendor systems to improve container/chassis marriage accuracy
- Look to develop new ways of improving efficiencies with the container capture
Engineering Specifications and Documentation - Develop and maintain workflow and sop documentation of daily activities.
- Develop, maintain and distribute field facing documentation on proper installation, data entry, image capture and maintenance of telematics devices for field teams.
Landmarks, Geofences and other AIM360 requests - Execute requests for geofence creation and adjustments
- Work with the BI team to identify new geofences / landmarks for creation, Telecom clarification or other requested information.
- Ensure accuracy across vendor and FlexiVan systems of landmarks and other Geo specific data.
Other Responsibilities - Create reports and dashboards as needed for telematics review and as requested
- Maintain KPIs and objectives as assigned by the Manager of Engineering.
- Support cost reduction efforts relating to telematics operations when dealing with MNR and other needed repairs
- Work with vendors to help shape telematics’ hardware and software for future projects.
- Participate in special projects as assigned by Manager of Engineering
- Other duties as assigned
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- Job Specifications
- Minimum Education / Qualifications
- Bachelor’s Degree preferred
- Minimum Years of Relevant Experience
- 1-3 years of working experience in logistics, transportation, or supply chain
- Mandatory Technical Skills
- Office 365 suite – Excel, Word, PowerPoint, Outlook, Access, SharePoint
- Microsoft Excel – ability to create worksheets, charts/graphs, data tables, pivot tables
- PowerPoint – ability to create PowerPoint slides, insert graphics/images/shapes, animate slides
- Prior working experience in GPS / Telematics technologies
- Prior working experience in Intermodal/Shipping domain
- Self-driven, self-motivated, takes initiative, a team player and meticulous
- Strong analytical and problem-solving skills
- Strong follow through and task ownership
- Rapidly adapt and respond to changes in environment and priorities
- Comfortable working with structured processes and defined workflows with a desire to continuously improve and refine.
- Ability to identify possible issues from data analysis or telematics activity and desire to drill down to understand and drive to a resolution.
This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without current or future employer sponsorship.
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