Home Health Scheduler

The Home Health Scheduler (PSC) is responsible for scheduling patient services and coordinating care with agency staff. This position also cross-trains and provides coverage as a Medical Records Specialist (MRS).

Key Responsibilities

• Complete workflow tasks and other assignments directed to the Patient Services Coordinator’s responsible position within the agency’s electronic medical record system.
• Prioritize and schedule new patient admissions in coordination with the Administrator or Case Manager–Registered Nurse.
• Coordinate patient care with nurses, patients, caregivers, and other members of the interdisciplinary team.
• Communicate effectively and professionally with patients, staff, healthcare professionals, and referral sources.
• Respond to agency and patient needs with professionalism, creativity, and sound judgment.
• Demonstrate an ongoing commitment to professional growth and competency.
• Participate in agency-sponsored in-service training.
• Participate in the agency’s Quality Assessment and Performance Improvement (QAPI) program as directed.
• Promote and follow the agency’s philosophy, policies, and procedures to support high-quality patient care.
• Cross-train and provide support as a Medical Records Specialist as needed.
• If clinically licensed, perform assigned patient visits and complete all required documentation promptly.

Qualifications

Education

• High school diploma or equivalent required.
• Graduation from an accredited vocational nursing program preferred.

Licensure and Certifications

For clinical applicants:

• Current state license as a Licensed Vocational Nurse (LVN) or Licensed Practical Nurse (LPN) required.
• A multistate license issued by a member state of the Nurse Licensure Compact (NLC) is preferred.
• Current CPR certification required if assigned to make patient visits.

For all applicants:

• Valid, current driver’s license required.
• Reliable transportation and current automobile liability insurance required.

Experience

• At least one year of home care experience, including home health or hospice, preferred.

Skills and Abilities

• Ability to establish and maintain effective working relationships with employees across all areas of the agency.
• Strong interpersonal, communication, organization, and scheduling skills.
• Ability to manage competing priorities and respond effectively to changing patient and staffing needs.
• Working knowledge of electronic medical record systems preferred.
• If clinically licensed, nursing skills consistent with generally accepted professional standards of practice.

Work Environment and Physical Requirements

• Work is primarily performed in an office environment during the agency’s operating hours.
• The noise level may occasionally be moderately high.
• Must be able to work a flexible schedule and extended hours when needed.
• Local travel may be required.
• May encounter unpleasant weather while traveling.
• Possible exposure to office-related materials, including toner and other potentially irritating substances.

Equal Opportunity Employment

We are an equal opportunity employer and consider qualified applicants without regard to any status protected by applicable federal, state, or local law.