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Description
Purpose
Execute high-quality pool equipment diagnostics, repair, and installation to ensure customer systems operate safely and efficiently, while delivering exceptional customer experience and supporting revenue growth through accurate repair identification and service execution.
Key Contributions
Diagnose, repair, and install pool equipment (pumps, filters, heaters, automation, plumbing, and electrical components) at customer locations.
Evaluate pool systems and identify required repairs or upgrade opportunities to drive service revenue.
Communicate repair needs, options, and solutions clearly to customers to support informed decision-making.
Document all work performed accurately using company mobile systems to ensure billing and operational alignment.
Maintain consistent communication with dispatch, office staff, and leadership to ensure service execution efficiency.
Manage vehicle inventory, parts, and equipment to maintain readiness and minimize service delays.
Perform routine vehicle inspections and ensure safety and compliance standards are met.
Support team development by assisting in technical training when needed.
Uphold professionalism and customer service standards at all times.
Success Metrics
Job Completion Rate: = 95% of scheduled jobs completed on first visit (first-time fix rate).Â
Quote Conversion Rate: = 60% of recommended repairs approved by customers.Â
Documentation Accuracy: = 98% accuracy on job notes, invoices, and service records.Â
On-Time Arrival: = 97% of appointments arrived within scheduled service window.Â
Customer Satisfaction (CSAT): = 90% positive customer feedback scores.Â
Revenue Capture: = 95% of identified repair opportunities properly quoted and submitted.Â
Callback Rate: = 5% of jobs requiring return visit due to workmanship or missed diagnosis.Â
Inventory Accuracy: = 95% accuracy on truck stock and parts inventory.Â
Safety Compliance: 100% adherence to vehicle, driving, and job site safety standards (zero preventable incidents).Â
Growth Impact
Drives revenue growth by identifying and converting repair opportunities in the field.Â
Improves operational efficiency through accurate diagnostics and reduced repeat visits.Â
Enhances customer retention through high-quality service and professional interaction.Â
Supports scalability by maintaining consistent service execution standards across regions.
Capabilities & Strengths
Strong problem-solving and mechanical aptitude to diagnose and resolve complex equipment issues efficiently.
Effective communication and customer engagement skills to explain technical solutions clearly and build trust.
High level of accountability and independence with the ability to manage schedules, priorities, and workload autonomously.
Requirements
Required Qualifications
High School Diploma or GED.
Valid driver’s license with clean driving record and ability to pass pre-employment requirements.
Ability to perform physically demanding work in outdoor environments and lift required weight.
Preferred Qualifications
2+ years of pool equipment repair or related mechanical experience.
Knowledge of pool systems, equipment manufacturers, and automation systems.
Experience working in a field-based, customer-facing service environment.
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