Responsive recruiter

Benefits:

Complementary Wellness and Beauty Services
Employee discounts
Paid time off
Wellness resources

Benefits/Perks

Competitive Hourly Pay
Career Growth Opportunities
Fun and Energetic Environment
Discount on Products and Services

Job Summary

We are looking for a friendly and energetic beauty and wellness Spa Manager to oversee the daily operations of our busy spa in south Scottsdale

Position Overview:

The Spa Manager is responsible for overseeing all aspects of spa operations, ensuring efficiency, service excellence, and a seamless luxury experience for clients. This role requires strong leadership, strategic planning, and business management skills to drive performance, uphold brand standards, and foster a positive team culture. The Spa Manager will also play a key role in financial oversight, operational improvements, and long-term business growth.

Key Responsibilities:

Strategic & Financial Oversight:

Assist in setting and achieving business goals, revenue targets, and profitability objectives.
Monitor financial performance, including sales, expenses, budgets, and cost control measures.
Analyze client trends and service performance to develop strategies for growth and retention.

Operations & Compliance Management:

Oversee all day-to-day spa functions, ensuring efficiency, quality control, and adherence to policies.
Implement operational procedures and service protocols to maintain consistency and excellence.
Ensure compliance with health and safety regulations, licensing requirements, and industry best practices.

Team Leadership & Performance Management:

Recruit, hire, train, and lead a high-performing spa team.
Conduct regular performance evaluations, goal setting, and staff development programs.
Create staff schedules and optimize workflow to maximize productivity and customer satisfaction.
Foster a positive and professional team culture that aligns with the spa’s brand values.

Client Experience & Service Excellence:

Ensure a seamless, five-star client experience by maintaining exceptional customer service standards.
Handle client feedback, resolve issues professionally, and implement service enhancements based on guest insights.
Work with the team to develop VIP programs, loyalty incentives, and personalized spa experiences.

Marketing & Brand Development:

Collaborate with ownership on marketing strategies, promotional campaigns, and service launches.
Oversee social media engagement, community outreach, and local partnerships to enhance brand presence.
Ensure all promotional materials, messaging, and service offerings align with the spa’s luxury positioning.

Qualifications & Requirements:

Proven leadership experience in a spa, luxury hospitality, or wellness industry setting.
Strong business acumen with experience in financial oversight, sales growth, and operational management.
Knowledge of spa treatments, beauty trends, and high-end customer service expectations.
Exceptional leadership, problem-solving, and decision-making skills.
Ability to develop staff, manage performance, and foster a high-standard work culture.
Proficiency in business software, scheduling systems, and inventory management tools.
Bachelor’s degree in business management, hospitality, or a related field preferred but not required.
Cosmetology or esthetics certification is a plus but not required.

The Spa Manager is expected to bring vision, innovation, and structure to the spa, ensuring its continued growth and reputation for excellence. If this sounds like you, we would love to hear from you!

Compensation: $22.00 - $25.00 per hour

Who We Are

If you are someone who desires a better level of care, attention to detail, and an overall better quality service for their hands, feet and skin, then you have found the right place. Our clients appreciate & recognize the need for adequate service times, knowledgeable technicians, and higher quality products with less-toxic ingredients. We offer Essential and Advanced pedicures, manicures, facials, and massages to help get you to a state of wellness with an above-standard sanitation protocol every time!

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