Bookkeeping Sr Associate (Work from Home)

Overview:

At Intuit, our mission is to power prosperity around the world. As a QuickBooks Live Expert you are the center of that mission, providing professional bookkeeping, payroll and tax guidance to our QuickBooks Live small business owners. Your live guidance empowers small business owners to take control of their finances, make informed decisions, and build long-term success with confidence, while leveraging AI forward technology platforms. 

Your strength as a QuickBooks Live Expert will allow you to empower and educate business owners on their books so that they can build successful businesses and get one step closer to financial freedom. As a virtual employee, you’ll have the freedom to work from your home or office with flexible scheduling options that support your lifestyle - within our established hours of operation. Please note that this role requires a minimum commitment of 25 hours per week to ensure consistent support for our Customers. 

We are changing the way that people do their bookkeeping by providing world-class professional guidance from experts in bookkeeping, payroll, and tax across the United States. We are revolutionizing the way we support small business owners, and we want you to be a part of it! You’ll join a team of passionate professionals who are always growing - learning new tools, improving processes, and staying abreast of industry changes to better serve our Customers and grow in their careers.

The QuickBooks Live Expert - Sr. Associate Role is responsible for providing professional guidance to Small Business Owners managing their business through Quickbooks Online. This role requires a deep understanding of QuickBooks Online, as well as strong bookkeeping, customer service, and technical skills.

Qualifications:

• Customer service experience 
• 1-3 years of bookkeeping and/or accounting experience 
• Minimum 1 year of QuickBooks Online experience 
• QuickBooks Online  Level 1 Certification required 
• Certified Public Bookkeeper is preferred, not required 
• Strong attention to detail and ability to manage multiple tasks 
• Strong written and verbal communication skills 
• Proficient with technology; strong knowledge of computer software and ability to learn technology quickly 
• Dedicated high-speed internet connection (Wireless, DSL, cable, or fiber) 
• Ability to work in a fast-paced virtual environment with minimal supervision
• Critical thinking, problem solving, flexibility, and determination 
• Willingness to learn and support new products and services

Responsibilities:

• Provide bookkeeping guidance to QuickBooks Online small business owners via video and audio tools in a way that is professional, friendly, and reassuring 
• Create high-quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the customer-facing role 
• Guide small business owners on best practices and optimal utilization of the QuickBooks Online platform 
• Review information input by small business owners for accuracy and provide insights on their data 
• Research regulations to support guidance