Client Relationship & Order Specialist

Location: Scranton, PA (100% On-Site)
Position Type: Full-Time
Expected Earnings: $55,000 - $65,000 first-year guarantee (Top performers earn $100,000+)
Experience Level: 1–3 years of sales, customer service, account management, or retail/hospitality leadership

About Us:
Kevins Worldwide is a premier provider in the promotional products industry, helping corporate clients bring their brands to life through custom merchandise. We are seeking a highly organized, client-focused Client Relationship & Order Specialist to join our team on-site in Scranton. If you excel at building deep client trust, managing fast-moving parts, and want a role where your attention to detail directly increases your paycheck, we want to talk to you. No promotional products experience required.

Why Join Us? (The Perks):

• Guaranteed Income: $55,000 - $65,000 guaranteed first-year earnings while you learn the industry.
• Uncapped Upside: Our current top performers earn $100,000+ annually.
• Stable Schedule: Regular business hours 8:30 AM – 5:00 PM, Monday–Friday with no weekends.
• Local Impact: Work alongside a driven, collaborative team right here in Northeast PA.
• Medical, Dental and Vision Plans, PTO, Paid Holidays, 401k with Company Match

What You’ll Do (Responsibilities):

• Consultative Account Management: Serve as the trusted advisor for incoming and existing B2B clients, helping them select, customize, and strategize their branded merchandise.
• End-to-End Project Ownership: Own the client journey from initial concept to final delivery.
• Maximize Account Value: Uncover new revenue opportunities within your active client base by introducing fresh, creative product solutions.
• Flawless Order Execution: Maintain absolute accuracy on order tracking, pricing, and shipping logistics to ensure seamless, on-time client deliveries.

What We’re Looking For (Requirements):

• 1–3 Years of Sales or Service Experience: Background in account management, consultative sales, real estate, hospitality management, or high-end retail.
• Relationship-Driven Mindset: Exceptional communication skills with the ability to turn a transactional order into a long-term business partnership.
• Elite Attention to Detail: Because custom branding requires exact precision, you must be a naturally organized person who catches minor data or design discrepancies easily.
• Problem-Solving Agility: Ability to gracefully manage tight client deadlines and troubleshoot shipping or manufacturing variables on the fly.
• On-Site Commitment: Ability to work reliably on-site daily at our Scranton office.

If you're looking for a position where you can develop professionally, build lasting business relationships, and have your income reflect your performance, we'd like to meet you.