Job Summary

The Operations Manager is responsible for the non-clinical operational leadership of the residential facility. This role oversees the daily management of key support departments, including Residential Support Staff (RSS), Front Desk/Administrative staff, as well as the main point of contact for facilities and kitchen operations. The Director of Operations ensures that the facility operates as a safe, efficient, and welcoming environment that meets all state licensing requirements and local safety codes.

Essential Duties and Responsibilities

Daily Operations

Oversee the daily operation of the residential program to ensure a safe, organized, and therapeutic environment.
Monitor daily programming and operational activities to ensure smooth facility operations.
Serve as the on-site operational resource for staff, addressing routine issues and escalating significant concerns to the Director of Operations.
Ensure facility policies, procedures, and operational expectations are consistently followed.
Participate in daily shift transition meetings and communicate operational updates to leadership.

Staff Supervision

Provide direct supervision, coaching, and support to Residential Support Staff (RSS), Direct Care staff, Front Desk personnel, and other members of the operations team.
Monitor employee performance and provide ongoing feedback regarding job expectations.
Assist with employee orientation and competency-based training related to facility operations, safety procedures, documentation, transportation, and professional conduct.
Ensure staff maintain appropriate client supervision and therapeutic boundaries.
Address routine staff performance concerns and communicate disciplinary issues to the Director of Operations.
Promote teamwork, accountability, and a positive workplace culture.

Staffing Coordination

Coordinate daily staffing assignments to ensure required staffing ratios are maintained.
Respond to staff call-outs by arranging appropriate shift coverage.
Monitor staffing levels throughout each shift and communicate anticipated shortages to the Director of Operations.
Assist with schedule adjustments and operational coverage needs as assigned.

Facility Operations and Safety

Conduct routine facility rounds to identify operational, safety, or maintenance concerns.
Report maintenance needs and coordinate follow-up with the Facilities Director as directed.
Ensure living areas, offices, common spaces, and program areas remain clean, safe, and organized.
Assist with implementation of emergency preparedness procedures, fire drills, and other safety activities.

Client Support Operations

Coordinate resident transportation schedules and ensure transportation is completed safely and efficiently.
Monitor client movement throughout the facility to ensure supervision requirements are maintained.
Support crisis response efforts by coordinating staff and ensuring operational needs are met during emergencies.
Collaborate with clinical staff to remove operational barriers affecting client care.

Compliance and Documentation

Conduct routine audits of operational documentation for accuracy and completeness.
Assist in maintaining a survey-ready environment through routine monitoring of operational practices.
Ensure staff complete required operational documentation in a timely manner.
Report compliance concerns to the Director of Operations.
Participate in quality improvement initiatives related to residential operations.

Communication and Collaboration

Maintain regular communication with the Director of Operations regarding staffing, facility issues, incidents, and operational concerns.
Collaborate with Clinical Leadership, Nursing, Facilities, Food Services, and other departments to support coordinated client care.
Participate in leadership meetings as assigned.
Serve as a role model for professionalism, accountability, and resident-centered care.

Qualifications

Bachelor's degree in Healthcare Administration, Human Services, Business Administration, or a related field preferred.
Minimum of three (3) years of experience in behavioral health, substance use treatment, residential services, healthcare, or a related setting. One (1) year of supervisory experience preferred.
Demonstrated leadership, organizational, and problem-solving skills.
Strong communication and conflict resolution abilities.
Proficiency with Microsoft Office and electronic health record systems preferred.
Valid driver's license with an acceptable driving record.
Knowledge, Skills, and Abilities
Ability to supervise and motivate multidisciplinary staff.
Strong organizational and time management skills.
Ability to manage multiple priorities in a fast-paced, 24/7 residential environment.
Knowledge of residential treatment operations and safety procedures.
Ability to remain calm and make sound decisions during crises.
Effective interpersonal and professional communication skills.
Physical Requirements
Ability to walk throughout the facility for extended periods.
Ability to lift up to 30 pounds.
Ability to respond quickly during emergencies.
Ability to work evenings, weekends, holidays, and participate in an on-call rotation as required.

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