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Position Summary
The Residential Transport Specialist (RTS) plays a critical role in supporting client care, maintaining a safe and secure residential environment, and ensuring operational efficiency. This position is responsible for safely transporting clients to and from approved destinations while maintaining a supportive, trauma-informed approach. When not providing transportation, the Residential Transport Specialist supports facility safety and security by conducting routine patrols, responding to safety concerns, assisting with behavioral crises using approved de-escalation techniques, and helping maintain a safe therapeutic environment.
Key Responsibilities
- Safely transport clients to appointments, activities, admissions, discharges, and other approved destinations.
- Maintain professional, trauma-informed care and interactions with clients.
- Conduct routine vehicle inspections and maintain logs for safety and compliance.
- Documentation and logs as it relates to client transport and incident reporting.
- Conduct facility patrols and support safety and security initiatives.
- Assist staff during behavioral crises using approved de-escalation techniques.
- Support emergency response procedures and operational needs.
Core ValuesÂ
- Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information. Â Â
- Take Accountability: Take constructive feedback and prevent discourse among our peers.Â
- Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner. Â
- Be Professional: Wear business casual attire (please see dress code policy).Â
Competencies
- Accountability;
- Promptness as it relates to client care for appointments;
- Solution focused with a positive team-oriented attitude;
- Maintain professional demeanor as a representative of Riverbend Health and Wellness
- Espouse the values of Riverbend Health and Wellness
Qualifications
- High School Diploma or GED required. Preferred experience in behavioral health, mental health, substance use treatment, healthcare, transportation, or crisis intervention environments.
Required Certifications/Training
- Current First Aid and CPR certification
- Narcan administration training
Employment Requirements
- At least 18 years of age
- Valid driver license with acceptable driving record
- Pass a background check
- Health physical screen and negative TB test
- Drug and Alcohol screening
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