Terminal Operating Systems Manager

Thank you for considering a career at Port Houston. We appreciate your interest in joining our team. By applying, you are taking an important step toward advancing your career with an organization committed to excellence.

Port Houston offers competitive compensation, comprehensive benefits, and a diverse, inclusive work environment. Joining our team means embarking on a fulfilling career path with opportunities for growth and impact.

Before submitting your application, please ensure your resume is ready for upload in either .doc or .pdf format. Application must be completed in full.

Position Summary:

Manages, develops, and provides 24 hr support for Port Houston terminal operating systems. Supports internal and external stakeholders with use of all terminal applications. Provides tools and training to develop Operations staff with increased knowledge of the terminal operating systems. Identify, test, configure and implement new technologies to enhance terminal operations.

Key Responsibilities/Duties:

• Serve as Super User for software applications in use at Port Houston’s terminals including SPARCS N4, XPS, ECN4, N4 Mobile, Lynx Customer Portal, Lynx Mobile Application, Gate Operating System and Business Intelligence Tool
• Serve as a technical resource on systems software and its effective application at Port Houston facilities
• Provide statistical analysis of data from the N4 database; create, automate and schedule reports for external and internal stakeholders
• Serve as the primary contact to Navis for software user issues, including preparing Navis cases, testing and acceptance of patches and new releases, and use of Navis support
• Assist customers and staff with the use of Navis applications including development of training materials
• Provide subject matter expertise and advice regarding technology solutions and terminal operating systems across other divisions/departments at Port Houston
• Monitor and review system logs, detect and troubleshoot problems
• Interface with IT department for overall Navis applications management
• Maintain relationship with Navis (software provider) and other external sources as needed to ensure appropriate support to maximize software flexibility and uptime
• Review new system releases and ensure stability for production environment and meet the needs of all Port Houston terminals
• Identify new technologies and solutions to improve operational efficiencies, maximize growth opportunities and increase market share
• Develop and support all Port Houston terminal technologies interfaced to Navis SPARCS N4 application
• Support broad spectrum of stakeholders and works to increase transparency of shipments to stakeholders
• Manage and maintain user access, privileges and roles within the terminal applications
• Participate in vendor management and contract negotiations
• Project/Budget Management of current and future technology
• Act in accordance with Port Houston core values (respect, excellence, accountability, diligence, and you)
• Perform all other duties as required

Education/Experience:

• Bachelor’s degree in Business Administration, Maritime Administration, Operations Management, Information Technology, or related major in a public or accredited private academic institution required
• 5+ years related facilities technology experience required
• Previous supervisory experience preferred

Knowledge, Skills, Abilities and Behaviors:

• Knowledge of maritime and port terminal operations and business practices
• Knowledge of terminal operating systems, functionality and procedures
• Knowledge of data transfer between Port and stakeholders
• Knowledge of server structure and applications
• Knowledge of software capabilities and limitations
• Knowledge of electronic data interchange maps
• Strong analytical and problem-solving skills
• Negotiation and organizational skills
• Ability to make executive decisions
• Ability to pay attention to detail
• Ability to manage multiple projects and meet deadlines
• A current, valid Texas driver's license is required
• A Transportation Worker Identification Credential (TWIC) must be obtained within 30 days of appointment, and be maintained for the duration of employment

Key Competencies Required: ​

• Achieves Results
• Attention to Detail
• Building Strategic Working Relationships
• Facilitates Change
• Technical/Professional Knowledge and Skills

This work site location of this job is:

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate, but due to open office environment noise level may occasionally be high.  To apply, please go to porthouston.com/careers.  Only applications submitted through the Port Houston Careers website will be acknowledged.  Port Houston is an equal opportunity employer and participates in the E-Verify program supervised by the U.S. Government.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

We appreciate your interest in Port Houston. Port Houston is an equal employment opportunity employer. Port Houston’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Port Houston also prohibits harassment of applicants or employees based on any of these protected categories. Application must be completed in full.