HEST is an outdoor brand dedicated to bringing the comfort of home into the outdoors. We design premium products that help people sleep better, recover better, and spend more time outside.

POSITION PURPOSE

We are seeking a Customer Service Associate to join our team at HEST. In this role, you will be the primary point of contact for our customers, providing exceptional service and support for all inquiries and issues. You will work closely with our sales and operations teams to ensure customer satisfaction and maintain strong relationships. This is a great opportunity to join a fast-growing startup and make a meaningful impact on our customers' experience.

RESPONSIBILITIES

Respond to customer inquiries via phone, email, and live chat
Resolve customer issues, ensuring a high level of customer satisfaction
Collaborate with sales and operations teams to address customer needs and concerns
Process customer orders, returns, and exchanges
Maintain accurate and up-to-date customer records
Provide product information, recommendations, and assistance to customers
Monitor and respond to customer reviews and feedback
Role is primarily in-person at HEST's Seattle office with occasional remote weekend coverage required during peak sales periods

Previous experience in customer service or a related role
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to multitask and prioritize in a fast-paced environment
Detail-oriented with strong organizational skills
Proficient in computer applications such as Microsoft Office or Google Workspace

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Work From Home

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