Front Desk Concierge

Front Desk Concierge

Company: Stratton Amenities
Location: Seattle, WA

About Stratton Amenities

Stratton Amenities is a hospitality services company providing concierge, front desk, and guest experience programs to Class A commercial and residential properties throughout the United States. Our mission is simple: create exceptional experiences for every tenant, guest, visitor, and client we serve.

Position Summary

The Front Desk Concierge serves as the first point of contact for tenants, guests, visitors, vendors, and contractors entering the property. This role is responsible for delivering a professional, welcoming, and hospitality-focused experience while assisting with access control, visitor management, customer service, and general front desk operations.

The ideal candidate is polished, dependable, service-oriented, and enjoys interacting with people in a professional environment.

Responsibilities

• Welcome and greet tenants, guests, visitors, vendors, and contractors.
  
• Create a positive first impression for everyone entering the property.
  
• Register visitors and maintain visitor management records.
  
• Issue visitor badges and access credentials as required.
  
• Verify guest access and communicate with tenants regarding visitor arrivals.
  
• Answer questions regarding the property, building amenities, and surrounding area.
  
• Assist visitors with directions and general information.
  
• Monitor lobby activity and maintain awareness of building operations.
  
• Report safety concerns, maintenance issues, suspicious activity, and incidents to appropriate personnel.
  
• Maintain professional communication with tenants, visitors, property management, and vendors.
  
• Support building events and special activities as needed.
  
• Complete daily reports and documentation accurately and on time.
  
• Maintain a professional appearance and adhere to company uniform standards.
  
• Follow all site-specific procedures, policies, and post orders.
  

Qualifications

• High school diploma or equivalent.
  
• Minimum one year of customer service, hospitality, concierge, front desk, guest services, hotel, residential, or related experience preferred.
  
• Strong verbal and written communication skills.
  
• Professional appearance and demeanor.
  
• Ability to remain composed and courteous in a fast-paced environment.
  
• Comfortable using computers, tablets, and visitor management systems.
  
• Strong attention to detail and organizational skills.
  
• Ability to work independently and as part of a team.
  

Preferred Experience

• Concierge services
  
• Hotel front desk operations
  
• Luxury residential communities
  
• Commercial office buildings
  
• Customer service or guest services
  
• Reception or administrative support
  

Physical Requirements

• Ability to stand and walk for extended periods.
  
• Ability to lift up to 25 pounds occasionally.
  
• Ability to work in a lobby or front desk environment throughout the shift.
  

Benefits

• Health, dental, and vision insurance
  
• Paid time off
  
• Paid training
  
• Opportunities for advancement
  
• Professional and supportive work environment
  

Compensation

$23.00 - $24.00 per hour