Adult Family Home Program Manager and Loan Officer

Northwest Access Fund is pleased to announce an opportunity for a full-time Adult Family Home Program Manager and Loan Officer.

We encourage people who reflect the communities we serve to apply for this position, including individuals with disabilities and people from BIPOC communities.

About Northwest Access Fund

Northwest Access Fund (NWAF) is a 501(c)(3) nonprofit Community Development Financial Institution (CDFI) established by and for people with disabilities. Our mission is to offer people with disabilities in Washington, Oregon, and Idaho customized loans, financial coaching, and other resources to promote access to assistive technology, independence, financial resilience, and life opportunities. We envision a world where all people with disabilities have access to the resources they need to fully participate and thrive in our communities.

Our core operating values are:

Impact: We are focused and driven to deliver effective services.

Respect: We respond with compassion, creativity, and kindness to reduce barriers while upholding the dignity of those we serve.

Community-driven: We are led by people with disabilities for people with disabilities, and design solutions for diverse communities, perspectives, experiences, and circumstances.

Person-centered: We recognize that everyone has unique circumstances and collaborate with individuals, families, and other organizations to support access to community resources.

Position Summary

The Adult Family Home Program Manager and Loan Officer will lead the development and implementation of NWAF’s Adult Family Home Program. The Adult Family Home Program provides financing for Adult Family Home businesses (AFHs) to increase access to safe, community-based housing for people with disabilities and aging adults.

The Adult Family Home Program Manager and Loan Officer will contribute to NWAF’s mission by: 1) Building a robust and healthy portfolio of Adult Family Home business loans; 2) Establishing strong institutional knowledge about regulatory and compliance requirements and construction best practices for AFHs and private construction; 3) Creating community awareness about NWAF’s Adult Family Home Program.

Working collaboratively with NWAF’s Director of Lending, the Program Manager will lead program development by designing loan products and procedures that integrate financial readiness and inclusive lending with risk management and organizational stability.

The Adult Family Home Program Manager and Loan Officer will provide 1:1 technical assistance and group training to loan applicants and entrepreneurs to ensure loan readiness. This position will also work as a member of the lending team at Northwest Access Fund to package, underwrite, and monitor loans.

The person in this role will make recommendations to the Leadership Team about loan policies and prepare periodic updates about the Adult Family Home Program that will be shared with the Board of Directors and funders.

The Adult Family Home Program Manager and Loan Officer will support the Director of Outreach & Partnerships in building connections with
nonprofits, community lenders, manufacturers, contractors, and local agencies
to establish a strong
referral and support network, ensuring families and entrepreneurs have access to
trusted, culturally responsive, and technically accurate resources.

This role requires in-depth, ongoing research into regulatory, zoning, and permitting requirements to ensure program compliance and feasibility across jurisdictions.

Position Responsibilities

Program Design & Development

Lead the design of Adult Family Home Program in collaboration with the Director of Lending and the lending team

Develop recommendations about loan terms, eligibility criteria, and program guidelines aligned with NWAF’s mission and CDFI standards

Create procedures that integrate financial readiness, affordability, and accessibility while managing risk and ensuring portfolio sustainability

Conduct regulatory and permitting research across Washington, Oregon, and Idaho and partner jurisdictions to inform program design

Identify barriers to accessibility or compliance and recommend solutions to streamline lending processes

Develop an organizational knowledge base about construction practices and costs to inform lending procedures

Policy, Compliance & Risk Management

Build a compliance framework that aligns with local, state, and federal housing regulations

Ensure underwriting standards and documentation meet both NWAF and CDFI requirements

Coordinate with external partners (e.g., local governments, permitting agencies, and contractors) to ensure program feasibility

Small Business Support & Capacity Building

Package and underwrite Adult Family Home business loans as well as other small business loans

Support applicants in understanding business planning, licensing, and operational requirements for AFHs and other small housing enterprises

Provide technical assistance to loan applicants

Help borrowers prepare for construction and provide ongoing resource recommendations to help launch successful projects

Evaluation & Continuous Improvement

Develop systems to track program outcomes, including housing accessibility, borrower success, and asset-building impact

Use data and feedback to refine products and improve program effectiveness over time

Lending Support

Support packaging and underwriting home modification loans

Support success of NWAF’s lending across product lines

Organizational Support

Provide collaborative cross-departmental support to Northwest Access Fund’s lending, financial coaching, outreach, and administrative teams

Preferred Qualifications

Experience working within a CDFI, nonprofit lender, or housing organization

Understanding of Adult Family Home (AFH) operations

Understanding of construction practices

Experience working 1:1 with entrepreneurs to develop and refine business plans

Experience underwriting small business and microenterprise loans

Multilingual ability and/or experience working in culturally and linguistically diverse communities

Physical Requirements and Work Environment

All staff work remotely from home, with in-person meetings and outreach activities as public health allows

Valid driver’s license preferred, and reliable transportation required

Primarily works in standard office conditions and climate

Primarily works at a desk and computer, likely for extended periods of time

May be required to work occasional evenings to accommodate clients’ schedules

Occasional travel may be required

Location

Candidates should be located in Washington, Oregon, or Idaho.

Compensation

The Adult Family Home Program Manager and Loan Officer role is a Grade 4. Our Grade 4 range has a minimum salary of $75,000, a mid-point salary of $85,000 and a maximum salary of $95,000. Based on experience candidates can expect an offer between the minimum and mid-point of the grade. To maintain internal equity and ensure that employees have room to grow within their grade, we will not offer higher than the mid-point of the salary grade. We review all ranges on an annual basis and when grades are adjusted (due to cost of living, inflation, and/or role re-benchmarking), so are salaries. If you are interested in learning more about our compensation philosophy and process, we are happy to discuss it during the interview process

Option of employer-paid health, dental, and vision benefits for the employee, 50% coverage for dependents, Flexible Savings Accounts, and enrollment in SIMPLE IRA (matches up to 3% of salary)

PTO: 13 holidays and 15 sick days, and starting level of 18 vacation days annually

State Date

Target start date is October 2026, with flexibility available

Application Procedure

Complete the application at nwaccessfund.bamboohr.com/careers

Applications will be reviewed and assessed as received until the position is filled. Priority will be given to applications received by August 28, 2026.

Please email Erin Williamson at erin@nwaccessfund.org with any questions

Learn more about this Employer on their Career Site