At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.

Convention Services Manager

Coast Seattle Downtown Hotel by APA

Your company, your values, your career!

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

We are looking for a Convention Services Manager who thrives on creating seamless, memorable event experiences and building strong client relationships. This is an opportunity to take ownership of meetings and events from start to finish, working alongside a collaborative team that values service excellence and attention to detail.

If you are passionate about hospitality, enjoy a fast-paced environment, and take pride in delivering exceptional guest experiences—we’d love to hear from you.

What You’ll Do

As Convention Services Manager, you will be the primary on-site contact for clients, ensuring their event experience is smooth, organized, and aligned with expectations.

Event Planning & Execution

Coordinate and service all assigned group meetings and events from contract handoff through completion
Lead BEO / event order meetings and ensure all departments are fully aligned
Prepare detailed function resumes and communicate all event details in advance
Conduct pre- and post-conference meetings with clients
Be present on-site for events, including evenings and weekends, as required
Respond to client needs promptly and professionally, delivering a service-first experience

Catering Sales & Revenue Generation

Achieve approximately 4–5 catering contracts per month (based on business levels)
Develop catering proposals, contracts, and follow-up communications
Build relationships that support repeat business and long-term client partnerships

Billing, Systems & Reporting

Ensure event billing is accurate and coordinated with Accounting
Enter group and reservation details into HMS / CRES systems accurately
Maintain CRM data, including activity tracking, notes, and pace reporting
Support month-end reporting, forecasting, and event reconciliation

Team & Administrative Support

Perform administrative tasks and client communication
Coordinate pre-arrival details and amenities to enhance the guest experience
Support marketing initiatives and maintain organized sales office practices
Contribute to social media engagement in alignment with Coast Hotels brand standards

What You Bring

2–3 years of experience in convention services, catering, or hotel group sales
Strong understanding of event planning, banquet operations, and group servicing
Experience with hotel systems (HMS / CRES) and CRM platforms
Exceptional organizational and time management skills
Strong communication and relationship-building abilities
Ability to manage multiple events in a fast-paced environment
Flexible availability, including evenings, weekends, and holidays

Why Join Coast Hotels?

At Coast Hotels, our Ambassadors are at the heart of everything we do. We are committed to creating an inclusive, supportive workplace where you can grow your career and make a meaningful impact.

Collaborative and people-first culture
Opportunities for growth and development
A dynamic environment where your contributions matter
The chance to create exceptional guest and event experiences

If you’re ready to take the next step in your hospitality career and be part of a team that values service, accountability, and community—apply today and make an impact with Coast Hotels.

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!

Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors.
If you require accommodation during the hiring process, please let us know.

Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

NO PLACE LIKE COAST !

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