Coordinator, People & Culture

People & Culture Coordinator

Location: Coast Seattle Downtown Hotel By APA / Coast Hotels USA Corporate Office
Reports To: Director of People & Culture / General Manager
Department: People & Culture (Human Resources)

Position Summary

The People & Culture Coordinator plays a key role in supporting the overall success of Coast Hotels by providing exceptional administrative and operational support to both the property and corporate People & Culture teams. This position helps create a positive Ambassador experience through the delivery of human resources programs, recruitment support, onboarding, employee engagement initiatives, and day-to-day People & Culture administration.

The People & Culture Coordinator serves as a trusted resource for Ambassadors by promoting Coast Hotels' values, fostering a culture of accountability and inclusion, and supporting initiatives that contribute to Ambassador satisfaction, engagement, and organizational success.

Key Responsibilities

Ambassador Support & Employee Experience

• Serve as a visible and accessible point of contact for Ambassadors, providing support, guidance, and assistance with People & Culture inquiries.
• Foster positive working relationships and help create an engaging, inclusive, and service-oriented workplace environment.
• Support Ambassador recognition, wellness, engagement, health and safety, and other employee experience initiatives.
• Assist with communication and implementation of People & Culture programs, policies, and practices.

Human Resources Administration

• Coordinate and process a variety of confidential human resources transactions, including new hire onboarding, benefits administration, compensation changes, transfers, promotions, and separations.
• Maintain accurate and complete Ambassador files and human resources records.
• Ensure the integrity of employee data within HRIS systems by performing regular audits, updates, and follow-up on future-dated actions.
• Prepare, distribute, and maintain employment-related documentation and correspondence.

Recruitment & Onboarding

• Support recruitment efforts by posting vacancies, screening applicants, scheduling interviews, participating in interviews as requested, conducting reference checks, and preparing employment offers.
• Coordinate and facilitate onboarding activities to ensure a welcoming and effective new hire experience.
• Assist hiring managers throughout the recruitment and selection process to ensure compliance with company standards and procedures.

Reporting & Compliance

• Generate reports and analyze People & Culture metrics as requested.
• Monitor progress on People & Culture initiatives and programs and provide updates to leadership.
• Assist in maintaining compliance with applicable employment legislation, company policies, and internal processes.
• Support audits, investigations, and reporting requirements as needed.

Administrative & Team Support

• Prepare meeting agendas, take meeting minutes, and coordinate follow-up actions.
• Draft correspondence, format reports and presentations, and assist with internal communications.
• Manage incoming calls, emails, and inquiries in a professional and timely manner.
• Provide administrative support to the People & Culture team and assist with special projects as assigned.

Performance Expectations

The People & Culture Coordinator is expected to:

• Maintain accurate and confidential employee records and HRIS data.
• Deliver timely and professional support to Ambassadors and leaders.
• Complete assigned human resources transactions accurately and in accordance with established timelines.
• Support recruitment, engagement, onboarding, and compliance initiatives with a high level of attention to detail.
• Demonstrate professionalism, discretion, and sound judgment when handling confidential information.
• Contribute to a collaborative, service-focused, and accountable workplace culture.

Qualifications

• Previous experience in Human Resources, People & Culture, or hospitality administration.
• Diploma or degree in Human Resources, Business Administration, or a related field preferred.
• Experience working with HRIS platforms; experience with Ceridian Dayforce is considered an asset.
• Knowledge of applicable employment legislation and human resources practices.
• Hospitality industry experience is considered an asset.
• Advanced proficiency with Microsoft Office Suite, including Excel.
• Strong organizational, time management, and prioritization skills.
• Exceptional attention to detail and accuracy.
• Demonstrated ability to maintain confidentiality and exercise discretion.
• Strong interpersonal, communication, and customer service skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Commitment to Coast Hotels' values and a culture of accountability.

Why Coast Hotels

At Coast Hotels, our Ambassadors are at the heart of everything we do. The People & Culture Coordinator plays an important role in supporting our people, strengthening our culture, and helping deliver exceptional experiences for both Ambassadors and guests.

Join a team that values collaboration, respect, continuous learning, and service excellence while providing opportunities to grow your career and make a meaningful impact.