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Seattle, WA
Customer Service Specialist for a Construction Industry in the US (Home Based Full Time)

Customer Service Specialist for a Construction Industry in the US (Home Based Full Time)

Virtual Coworker

Posted 7 days ago, valid for 19 days

Seattle, WA, US

Competitive

Full Time

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Sonic Summary

The job involves providing friendly and professional customer service through various communication channels such as phone, email, and messaging.
Responsibilities include responding to customer inquiries about fencing services, products, warranties, and scheduling, as well as managing and updating daily schedules for fencing crews and projects.
The candidate will need to communicate schedule changes and important updates to both customers and internal teams, while also monitoring crew attendance and addressing scheduling issues daily.
An essential part of the role is maintaining accurate records of customer interactions and adjusting schedules based on project priorities and crew availability.
The position requires a minimum of 2 years of experience in customer service, with a salary range of $40,000 to $50,000 per year.

• Provide friendly and professional customer service via phone, email, and messaging

• Respond to customer inquiries regarding fencing services, products, warranties, and scheduling

• Escalate complex questions and concerns to the appropriate team members when needed

• Manage and update daily schedules for fencing crews and customer projects

• Communicate schedule changes, delays, and important updates to customers and internal teams

• Monitor crew attendance and address scheduling issues at the start of each workday

• Maintain accurate records of customer inquiries, requests, and follow-up actions

• Adjust schedules based on project priorities, timelines, and crew availability

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