Guest Experience Associate

Description

As one of the nation’s premier private athletic clubs and a Seattle institution, The Washington Athletic Club (WAC) is not simply a place to work, but a place to belong. The WAC features extensive amenities, such as fitness centers, a stunning pool, three restaurants, a hotel, a spa, banquet halls, and more. Built in 1930, our beautifully maintained 21-story building in downtown Seattle has landmark status.

The WAC is seeking individuals who are dedicated to being the best and are willing to embrace the Club’s five core values: Leadership, Excellence, Integrity, Service and Sensitivity.

OVERVIEW

The Guest Experience Associate handles all front desk operations at the Inn at the WAC, representing the organization to Members and Guests. They are responsible for providing front desk services, managing accommodations, troubleshooting computer systems, coordinating with other departments, handling emergencies, processing bills, and performing cashier duties. The role supports the WAC's mission by ensuring smooth check-ins and check-outs, addressing complaints, and offering current information and referrals.

Shifts are primarily 3pm to 11pm

POSITION RESPONSIBILITIES 

· Greet Members and Guests, assist with registrations, bell services, directions, and address their needs

· Respond to requests for information about the Seattle area, providing directions and making reservations as needed

· Handle front desk billing, payments, cashier duties, and accounting tasks, including audits and reports

· Maintain up-to-date front desk and customer service skills, stay informed about community events, industry practices, and trends, and adhere to WAC policies

· Work with Inn at the WAC team members to market, promote, and enhance programs and services

· Other duties as assigned.

 POSITION QUALIFICATIONS  

· A minimum of one (1) year of experience in a hotel or hospitality setting

· High school diploma or equivalent

· Strong communication skills and a customer service mindset

· Pay: $24.41/hour

BENEFIT INFORMATION

· Benefit package for full-time team members: medical, dental, vision, life insurance, short-term disability insurance

· Paid Time Off (PTO) – accrues at a rate of .0519 hours per hours worked to a maximum of 108 hours per year 

· 9 paid holidays per year

· 401(K) with employer match

· Employee Assistance Program

· Fitness Reimbursement Program

· ORCA Passport Program

· Pet insurance available

· Free daily meal (soup/salad bar)

· Discount on spa services and products

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5 hrs/day)

F (Frequently) Occupation requires this activity up to 66% of the time (2.5 – 5.5 hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands

Stand      C (Constantly)

Walk      F (Frequently)

Sit      O (Occasionally)

Handling/Fingering      C (Constantly)

Reach Outward       C (Constantly)

Reach Above Shoulder       O (Occasionally)

Climb       N (Not Applicable) 

Crawl       N (Not Applicable)

Squat       O (Occasionally)

Bend       O (Occasionally)

Lift/Carry

10 lbs or less       F (Frequently)

11-20 lbs       O (Occasionally)

21-50 lbs       O (Occasionally)

51-100 lbs       N (Not Applicable)

Over 100 lbs       N (Not Applicable)

Push/Pull

12 lbs or less       O (Occasionally)

13-25 lbs       O (Occasionally)

26-40 lbs       O (Occasionally)

41-100 lbs       N (Not Applicable)

Other Physical Requirements

? Vision

? Sense of Sound

? Sense of Smell

? Sense of Taste

? Sense of Touch

? Ability to wear PPE (Personal Protective Equipment)

WORK ENVIRONMENT

Working inside a controlled atmosphere building and must be able to work in cooler and warmer temperatures.

The Washington Athletic Club has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Washington Athletic Club reserves the right to change this job description and/or assign tasks for the employee to perform, as the Washington Athletic Club may deem appropriate.