Guest Service Manager

Exciting opportunity to join Legacy Hospitality as a Guest Service Manager! This pivotal role allows you to showcase your empathy, compassion, and respect towards both guests and team members. As a key leader in our energetic and engaging culture, you will have the chance to impact guest experiences and create lasting memories. The pay for this position is competitive and includes salary and potential bonus incentives based on performance.

If you are passionate about delivering exceptional hospitality and enjoy a fast-paced, caring work environment, this role is perfect for you. You will receive great benefits such as Medical, Dental, Vision, 401(k), Paid Time Off, and Employee Discounts. Apply now and be part of a team that values authenticity and strives for excellence in guest services!

Hello, we're Legacy Hospitality

Where hospitality has heart.

At Legacy, we believe hospitality isn't just a service, it's a feeling. It's where genuine care meets thoughtful attention, creating a welcoming environment for everyone we interact with. This philosophy forms the core of our company culture, where hospitality has heart.

C - Compassionate

A - Authentic

R - Respectful

E - Empathetic

By fostering a culture of hospitality with heart, we create a thriving environment where our team members feel valued and empowered, and our guests feel welcome, cared for, and eager to return.

What would you do as a Guest Service Manager

As a Guest Service Manager, you will oversee daily operations at the front desk, ensuring smooth check-ins and check-outs for guests. Your responsibilities will include training and supervising the front desk team, handling guest inquiries and concerns with empathy and compassion, and maintaining high standards of service and cleanliness in the lobby area. Additionally, you will collaborate with other departments to coordinate guest services and resolve any issues efficiently.

Your role will be crucial in upholding our commitment to authentic and respectful hospitality experiences for all guests. If you thrive in a fast-paced, engaging environment and are eager to make a positive impact every day, this position is perfect for you.

Would you be a great Guest Service Manager ?

To excel as a Guest Service Manager at Legacy Hospitality, candidates should have a minimum of 3 years of experience in the hospitality industry. It is essential to possess a caring, compassionate, and respectful attitude towards guests and team members. Strong communication and problem-solving skills are crucial in handling various guest inquiries and concerns effectively.

Proficiency in hospitality software and tools is necessary to manage reservations, check-ins, and other front desk operations efficiently. Moreover, the ability to handle the physical aspects of the position, such as standing for extended periods and lifting/moving objects when needed, is vital. If you have a passion for delivering exceptional guest service and meet these requirements, we encourage you to apply for this rewarding opportunity.

Knowledge and skills required for the position are:

• 3 Years Hospitality Experience
• Must be caring, compassionate and respectful
• Must be able to maintain the physical aspects of the position.

Make your move. Your home away from home, with a touch more care.

So, what do you think? If you feel this is the right job for you, go ahead and apply! We look forward to meeting you!