Hospice Office Support Specialist

This position will support our administrative office and assist with coordination of patient care including intake, scheduling, medical records and reception work.

• Data enters patient information into the electronic health record (EHR)
• Coordinates patient scheduling and guarantees patient satisfaction by creating consistency and continuity with the patient’s schedules
• Reviews medical record for completeness and is proactive to retrieve any missing information
• Attaches documents related to patient files received via fax, scan or mail into the EHR
• Monitors aged unsigned provider orders and submits requests for these to be signed to providers and tracks them closely per regulatory requirements
• Receives and responds to written and verbal requests for medical records, transports/transfers records to requesting area
• Reviews Face-to-Face and referral documentation for completeness/adequacy per regulatory requirements
• Answers and transfers phones quickly and efficiently
• Uses EHR to obtain and update patient demographic data accurately
• Processes incoming/outgoing mail and faxes as needed
• Assists management with typing, filing and computer related tasks as needed
• Files, prints, faxes, copies, cleans, organizes and assembles new patient folders as assigned
• Reviews patient charts for billing accuracy and follows up with any unmet requirements timely to ensure timely billing and documents appropriately
• Provides backup to other Eden team members as assigned
• Participates in information management and quality assurance performance improvement (QAPI) activities

• High school diploma or equivalent required
• General clerical, data entry and excellent organizational skills
• Healthcare experience preferred. Medical terminology desired.
• EHR medical record documentation experience preferred
• Able to communicate effectively in English verbally and in writing
• Working knowledge of computer software programs
• Valid driver’s license and reliable transportation
• Able to pass criminal background check and national sex offender clearance
• Must be able to physically report to administrative office for entire shift. This is not a remote position.