Housekeeping Manager

Description

The Paramount Hotel Seattle is seeking an experienced, hands-on, and service-driven Housekeeping Manager to lead our housekeeping operations and help elevate the overall guest experience at one of downtown Seattle’s premier boutique hotels.

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Be a part of a larger picture - The Paramount Hotel Seattle has been a desired hotel in the heart of the thriving Seattle Central Business District for over 25+ years. We pride ourselves on being one of the top hotels in downtown Seattle - offering personalized service to our guests and philanthropic services to our community organizations. Together, we strive to create a culture that is based on integrity, respect, quality and focused on producing the best experience for everyone who walks through our doors.

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Position Overview

Under the general guidance and supervision of the General Manager, the Housekeeping Manager leads and manages all housekeeping operations to ensure the highest standards of cleanliness, guest satisfaction, employee satisfaction and operational efficiency throughout the hotel. This senior leadership role is responsible for overseeing the housekeeping team, developing and implementing policies, managing budgets, and collaborating with other departments to maintain a clean, safe, and welcoming environment. The ideal candidate is a strong leader with extensive experience in hospitality housekeeping and excellent organizational skills.

Requirements

Essential Responsibilities

· Develop, implement, and enforce housekeeping policies, procedures, and standards in line with brand and property expectations

· Lead, mentor, and manage the housekeeping team, including supervisors, room attendants, laundry, and public area attendants

· Recruit, hire, train, and evaluate housekeeping staff to maintain high performance and guest service levels

· Plan and manage housekeeping budgets, labor costs, and inventory control to maximize efficiency and profitability

· Monitor daily housekeeping operations to ensure quality, productivity, adherence to safety standards and compliance with City of Seattle housekeeping ordinances 

· Coordinate with Front Office, Engineering, Sales and other departments to ensure smooth room readiness, maintenance, and guest satisfaction

· Manage laundry operations, including vendor relationships, equipment maintenance, and supply levels

· Develop and maintain cleaning schedules and deep-cleaning programs for all guest rooms and public areas

· Respond to guest complaints or service issues related to housekeeping promptly and effectively

· Ensure compliance with health, safety, sanitation, and environmental regulations

· Oversee Hotel Lost & Found program

· Staff Scheduling

· Oversee Team Appreciation events

· Attend weekly Executive Staff Meeting

· Prepare and present reports on housekeeping operations, budgets, and performance metrics to senior management

· Lead initiatives to improve sustainability practices within the housekeeping department

· Foster a positive work environment, promoting teamwork, accountability, and professional development

· Other duties as assigned

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Required Knowledge/Skills/Abilities

• Previous hotel housekeeping leadership experience required 
• Strong leadership and team development skills 
• Budget management and inventory control experience
• Excellent organizational, communication, and time management abilities 
• Ability to work effectively in a fast-paced, high-pressure hospitality environment 
• Experience with scheduling, labor management, and inventory control 
• Strong attention to detail and commitment to cleanliness standards 
• Ability to provide constructive coaching in a professional and respectful manner 
• Flexible schedule including weekends and holidays as needed 
• Bilingual in English/Spanish preferred, but not required 

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Education and Experience:

· Bachelor’s degree in hospitality management or related field preferred; relevant experience considered

· Minimum 5 years of progressive housekeeping experience in a hotel setting, with at least 2 years in a management or director role

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Physical Requirements:

· Ability to walk, stand, bend, and climb stairs for extended periods

· Capable of lifting and carrying up to 50 pounds occasionally

· Comfortable working in various environments, including laundry facilities and outdoor areas

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Working Conditions:

· Primarily indoor hotel environment, including guest rooms, public areas, laundry, and offices

· Fast-paced environment requiring multitasking and problem resolution

· Interaction with guests, staff, and vendors regularly

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What We’re Looking For

We are looking for a leader who:

· Leads by example 

· Takes pride in operational excellence 

· Builds strong relationships with their team 

· Holds high cleanliness standards 

· Maintains a calm and professional presence under pressure 

· Is willing to jump in wherever needed to support hotel operations