INSURANCE FOLLOW-UP LEAD (COMMERCIAL TEAM)

Job Description

UW Medicine Faculty Practice Plan Services (FPPS) has an outstanding opportunity for a full-time, day shift, INSURANCE FOLLOW-UP SPECIALIST LEAD (Patient Account Representative 3).

WORK SCHEDULE

• 40 hours per week
• Day Shift
• This position is Remote

POSITION HIGHLIGHTS
The Insurance Follow Up Lead is responsible for analyzing and developing more efficient and effective workflows for insurance denials and other assignments worked by the Patient Account Representatives. Additionally, the employee performs Patient Account Representative work to cover for absences and prevent backlogs; recommends improvement opportunities; and is familiar with all job functions of the department. The Patient Account Representative Lead will participate in on-the-job training thus the employee must possess superior claims management knowledge and skills, support learning and development opportunities for staff and effectively use one-on-one instructional techniques.

PRIMARY JOB RESPONSIBILITIES

• Work timely and accurately in assigned claims follow-up queues and other assignments.
• Accurately decipher denial reason and prospectively plan follow-up steps.
• Effectively communicate in writing and verbally with payers.
• Help build strong workplace relationships and promotes a positive work environment through open and constructive communication.
• Motivate, encourage and challenge staff.
• Work collaboratively with the training department to develop effective desk level support training.
• Mentor and train staff to support achievement of quality assurance expectations.
• Assist the Manager and Supervisor with any special projects or tasking that routinely develop.  Ensure completion on a timely basis.
• Assist Insurance Follow-up Specialists with problem accounts in their work queues, including problems working with difficult payers.

REQUIRED POSITION QUALIFICATIONS
High School graduation or equivalent AND three years of experience in patient accounting, customer service, or a related office environment OR
equivalent education/experience.

ABOUT FACULTY PRACTICE PLAN SERVICES
UW Medicine Faculty Practice Plan Services (FPPS) supports UW Physicians (UWP), a practice group for more than 3,000 physicians and other healthcare professionals associated with UW Medicine. UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Primary Care Clinics, UW Medical Center - Northwest, the UW School of Medicine, Valley Medical Center, and Airlift Northwest. UWP members also practice at the Seattle Cancer Care Alliance, a partnership of UW Medicine, Fred Hutchinson Cancer Research Center, and Seattle Children’s Hospital.

Teamwork. Community. Opportunity.

Compensation, Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Shift:

Temporary or Regular?

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.