Lead Conversational Designer - Agentic Experiences

Why UKG:  

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Role Overview

As a Conversation Designer on the AI Design Systems team, you will translate AI product vision into working behavioral systems.
This is a systems design role, not a copywriting role. You will shape how Bryte’s AI agents behave by building and evolving:

Conversation response patterns
Ontologies and structured content models
Prompt and interaction frameworks

You’ll work in a highly ambiguous, fast-moving space shipping real AI experiences while continuously refining the systems that power them.

Bryte AI is UKG’s next-generation agentic platform that transforms static workflows into adaptive, AI-mediated experiences for managers and employees.
We are building systems that don’t just respond,but interpret intent, negotiate outcomes, and take action within the constraints of trust, transparency, and compliance.
This is not a traditional chatbot space. We are defining how AI operates inside high-stakes HCM environments.


About the role,

This role is:

• Designing systems that shape AI behavior
• Working with structured content, schemas, and ontologies
• Operating in ambiguity and shipping quickly
• Deeply collaborative with design, engineering, and legal

This role is not:

• Writing UI copy or chatbot scripts
• Pure UX or visual design
• Pure research or strategy without execution

Responsibilities:

Build & Evolve AI Behavior Systems.

• Design and refine conversation response patterns that govern how AI agents interpret, respond, and act.
• Develop and extend ontologies and structured content systems that enable scalable, consistent AI behavior.
• Translate brand voice, policy, and UX principles into machine-interpretable frameworks.

Ship Agentic Experiences:

• Define how agents operate across a spectrum of autonomy from suggesting, confirming to acting on the user's behalf.
• Design for complex scenarios involving trust, compliance, and human-in-the-loop decision making.

Iterate Through Experimentation:

• Rapidly test and refine patterns based on real user interactions and feedback loops.
• Partner with design and product to run experiments on interaction strategies, autonomy levels, and system behaviors.
• Continuously improve systems based on task success, user trust, and escalation patterns.

Design for Trust, Safety, and Transparency:

• Build patterns that make AI behavior explainable, predictable, and controllable.
• Define how and when AI should ask, confirm, defer, or act.
• Address bias, privacy, and compliance constraints within HCM contexts.

About you,

We are looking for a systems thinker who enjoys turning complexity into structure and has deep curiosity and a hands-on obsession with AI tools and behaviors.
A designer who thrives in undefined, rapidly evolving spaces with ability to balance speed, quality, and responsibility in high-stakes domains.

Basic Qualifications:

• 7+ years of experience designing conversational or AI-driven systems, with strength in structured content or interaction models
• Demonstrated ability to translate ambiguous problems into scalable systems or frameworks
• Portfolio showing end-to-end work, including systems thinking and shipped outcomes
• Comfort working with structured data, schemas, or content models.

Preferred Qualifications:

• Experience working with LLM-powered or agentic systems
• Familiarity with tools such as Dialogflow, Rasa, Voiceflow, or similar
• Experience collaborating closely with engineering on system implementation
• Background in HCI, linguistics, UX, or related fields.

Company Overview: 

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. 

Equal Opportunity Employer    

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. 

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UKG participates in E-Verify. View the E-Verify posters here.  

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. 

The pay range for this position is $129,500 to $186,100. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits