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If you are someone who thrives when they own a domain completely — who wants to be the expert people come to, not the implementer waiting to be told what to do — this role was built for you.
You will own the day-to-day administration, configuration, training, and operational reporting for Procore across WWRGD's organization.
Here is what makes this role different:
- You are the functional domain owner for Procore administration — not a support queue. You make the decisions about how the platform is configured, who has access, and how end users are trained and supported.
- Your work scales with the business. With One Instance consolidation underway, the decisions you make today about configuration, access governance, and training architecture will determine how hundreds of users across multiple brands experience the platform for years.
- You are the person people come to. Whether it is a new hire who needs to get up to speed, a project manager trying to understand a workflow, or a senior leader who needs a report on governance, a specific project, or how to look at a specific aspect of a project — you are the answer.
- You build the systems, not just use them. You will create the SOPs, the training materials, the reporting templates, and the governance documentation that makes the whole organization more consistent and self-sufficient.
- You partner at the right level. You work closely with the Product Manager on enhancements and strategic initiatives — but your operational domain is your own.
Key job responsibilities
- Own all day-to-day Procore administrations, including user provisioning, permission management, workflow settings, budget templates, inspection protocols, and tool/process configurations.
- Monitor system integrations daily, resolving routine failures and escalating non-routine issues to the Product Manager; conduct monthly finance integration reconciliations to validate data accuracy across systems.
- Provide primary user support for all internal and external end users, resolving 80% of issues within 24 business hours; escalate complex issues with clear documentation.
- Own the design and delivery of all day-to-day Procore training programs — including role-based onboarding curricula, refresher sessions, and training materials that keep end users current as the platform evolves.
- For strategic initiatives, enhancement deployments, or organizational change efforts: support delivery of training programs — contributing platform expertise, logistics, and end-user readiness support.
- Maintain and enforce Procore-specific business process documentation and SOPs, ensuring consistency across all user groups and that documentation is current, version-controlled, and AI-agent-ready.
- Serve as the primary tester during User Acceptance Testing (UAT) for enhancements and integrations, owning configuration validation and test execution.
- Conduct regular data integrity and user access audits to identify and correct inconsistencies, close permission gaps, and ensure data supports accurate reporting and analytics.
A day in the life
Your morning might start by resolving a routine data flow issue before the team notices it, and logging a ticket one that needs the Product Manager's eyes. From there, you lead a new-hire onboarding session to get them up to speed. After lunch, you are on a call with the PMO team to walk through an idea to scale bulk initiative project uploads. In the afternoon, you work on a training module for a configuration update going live next month and review a UAT checklist for an enhancement that hits production next week. No two days are the same but the common thread is keeping the platform running, the integrations healthy, the users enabled, and the data trustworthy.
About the team
The WWRGD Operational Excellence team owns the execution governance frameworks, system administration, and process infrastructure that enable nine functional pillars — spanning construction, design, capital planning, procurement, facilities, and vendor management — to operate as one aligned organization. We are a direct execution team: we do not advise on problems, we own and solve them. The Procore Administrator is a core functional owner within this team, responsible for one of the most critical systems in our operational stack. Basic Qualifications: - 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- Experience making business recommendations and influencing stakeholders
- Bachelor's degree or equivalent in Construction Management
- 3+ years of construction or project management experience
- Experience developing and delivering training programs
- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- Experience prioritizing and delivering projects on time in a fast-moving environment
- Experience with Procore or a comparable construction management platform, including user administration, configuration, and reporting Preferred Qualifications: - Experience with data analytics platforms (Power BI, Python, SQL, Tableau), or experience in building financial and operational reports/data sets that inform business decision-making
- Experience in identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan, or experience supporting the implementation of controls or contributing to audits over financial reporting environments
- Procore Certified Administrator credential
- Experience supporting a large-scale system implementation, consolidation, or migration
- Familiarity with SSO protocols, identity and access management, and enterprise user provisioning practices
- Background in retail construction, store development, or a similarly complex physical infrastructure environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, IL, Chicago - 74,300.00 - 130,100.00 USD annually
USA, NY, Jersey City - 81,700.00 - 143,100.00 USD annually
USA, TN, Nashville - 66,900.00 - 117,000.00 USD annually
USA, TX, AUSTIN - 74,300.00 - 130,100.00 USD annually
USA, WA, Seattle - 82,700.00 - 130,100.00 USD annually
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