Project Manager - ServiceNow

Guidacent is seeking an experienced Project Manager to lead complex ServiceNow implementation and migration initiatives for our enterprise clients. The ideal candidate has a deep understanding of ServiceNow platforms, proven experience delivering enterprise-scale projects, and excels at managing cross-functional teams and stakeholders in a fast-paced, client-facing environment.

Key Responsibilities:

• Lead the end-to-end project lifecycle for ServiceNow implementations or migrations, including scoping, planning, execution, risk management, and delivery.
• Develop and maintain comprehensive project plans, timelines, and resource allocations.
• Act as the primary point of contact between client stakeholders, technical teams, and vendors.
• Drive project governance activities including status reporting, budget tracking, and change management.
• Facilitate workshops, stakeholder meetings, and requirement gathering sessions.
• Ensure alignment of ServiceNow solutions with business objectives and operational readiness.
• Identify project risks, develop mitigation strategies, and resolve issues as they arise.
• Monitor KPIs and success metrics to ensure delivery of expected business outcomes.

Required Qualifications:

• 8+ years of experience in project management with a strong track record of delivering enterprise technology projects on time and within budget.
• 3+ years specifically managing ServiceNow implementation or migration projects, including ITSM, ITOM, HRSD, or custom applications.
• Strong understanding of ITIL processes and how they align with ServiceNow capabilities.
• Exceptional communication, leadership, and stakeholder management skills.
• Experience working in a consulting or client-facing environment.
• Ability to work independently and thrive in a remote, collaborative team setting.

Nice to Have:

• PMP, CSM, or equivalent project management certification preferred.
• ServiceNow certifications (e.g., ServiceNow Certified System Administrator, Implementation Specialist)
• Experience in Agile or hybrid project delivery frameworks.
• Previous experience supporting clients in healthcare, retail, or logistics sectors.

Why Join Guidacent?

• Work with experiences consultants on meaningful, high-visibility and high-impact projects.
• Flexible remote work culture.
• Collaborative environment focused on client success and personal growth.