Relief Night Auditor

Your company, your values, your career! 

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

The Relief Night Auditor is a versatile position providing excellent guest service during afternoon/evening shifts and managing the hotel’s financial end-of-day process overnight. This role contributes to the overall success of the hotel by anticipating guest needs and delivering friendly, efficient, and superior customer service during all guest interactions. As a Relief Auditor, you will serve as the primary backup for the Night Audit shift, typically working two overnight shifts per week. During overnight hours, you are the senior team member on duty and act as the Manager on Duty, ensuring the safety and comfort of our guests while maintaining smooth hotel operations. The role plays an important part in maintaining a welcoming environment and upholding high internal and external guest service standards. This position requires strong attention to detail, the ability to work independently, and a commitment to maintaining the hotel’s service standards while supporting both guests and team members.

Responsibilities:

• Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage 
• Maintains an inventory of vacancies, reservations and room assignments
• Registers arriving guests and assigns rooms
• Presents statements of charges to departing guests and receive payment
• Compiles and checks daily record sheets, guest accounts, receipts and vouchers using computerized systems
• Daily accounting data entry and reconciliation 
• Runs all Night Audit reports and reports any discrepancies to Front Office Manager, General Manager and Accounting office 
• Posts any late charges not posted on previous shift 
• Completes Food & Beverage Audit, keys in journal entries 
• Completes credit card and city ledger sequence 
• Coordinates and completes back-up 
• Runs night audit sequence 
• Delivers audit materials to Accounting Office
• Completes daily sales & labour report 
• Follows established procedures and policies when completing tasks
• Receives, sorts and distributes incoming mail
• Prepares and sends courier packages and ensures accurate billing and records
• Orders office supplies and maintains inventory levels
• Completes gratuities porterage distribution report on a daily basis 
• Completes daily room pick up & forecast reports 
• Provides basic data entry and transaction handling service for the Front Office 
• Produces statistics and reports on the data as per standard formats 
• Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
• Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
• Handles cash, cheques, credit and debit card transactions in accordance with hotel policies
• Other duties as required

Skills/Knowledge/Experience:

• Completion of Secondary School
• Degree/Diploma in Hospitality preferred or Hospitality industry courses in Hotel Management
• Minimum 3 years Front Desk experience 
• Rooms Forecasting and/or budgeting an asset
• Understanding of Yield and Revenue Management an asset 
• Proficiency in excel worksheet application 
• Demonstrates superior customer service skills 
• Exemplifies Coast’s core values and enjoys working in a culture of accountability 
• Able to work overnight shifts including those on weekends and holidays

Why Join Coast Hotels?

• An inclusive workplace where diversity is celebrated, and every voice is valued.
• Opportunities to grow your career within Coast Hotels USA Inc. and the broader hospitality industry.
• A chance to make an impact — not just on business performance, but on the culture, guest experience, and community.
• Competitive compensation and benefits, plus the opportunity to be part of a team that lives its values.

At Coast Hotels, we encourage applications from candidates of all backgrounds, identities, and lived experiences. If you are passionate about hospitality leadership and ready to make a difference, we’d love to hear from you.

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!