Senior Customer Support Coordinator

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

• Coordinate complex customer projects from quote through execution and completion.
• Prepare, review, and process quotes, sales orders, change orders, invoices, and project documentation.
• Support project startup activities including compliance documentation, vendor setup requirements, waivers, customer forms, and purchasing requirements.
• Create and manage supplier purchase orders while partnering with sourcing and procurement teams to meet project needs.
• Maintain visibility of active projects and communicate status, risks, delays, and action items to internal and external stakeholders.
• Coordinate with sales representatives, project managers, operations teams, logistics partners, and technical resources to ensure project success.
• Track equipment, materials, shipments, deliveries, and project milestones.
• Support billing activities, project invoicing requirements, and customer-specific billing processes.
• Manage customer documentation, compliance records, signed field service documentation, and project files in accordance with company requirements.
• Monitor project backlogs and open action items to ensure commitments are met.
• Maintain accurate customer, project, and order information within CRM and ERP systems.
• Serve as a central point of coordination for issue resolution, escalating concerns when appropriate and recommending solutions.
• Identify opportunities to improve project workflows, reduce rework, standardize processes, and improve customer outcomes.
• Support continuous improvement initiatives by analyzing trends, performance metrics, and recurring issues.
• Provide thorough, complete, and professional communication to customers and internal teams.
• Maintain reliable attendance and follow company time-off and notification procedures. 

• Bachelor’s degree in Business, or a related field or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Experience supporting project-based operations, customer service, order management, procurement, logistics, construction support, rental operations, or industrial services preferred.
• Experience working with ERP, CRM, procurement, or project management systems preferred.
• Strong organizational and project coordination skills.
• Ability to manage multiple projects and priorities simultaneously.
• Strong written and verbal communication skills.
• Ability to work independently and take ownership of assigned responsibilities.
• Strong problem-solving and decision-making skills.
• Ability to collaborate effectively across sales, operations, finance, procurement, logistics, and technical teams.
• Excellent attention to detail and documentation management.
• Knowledge of purchasing, invoicing, compliance documentation, or project administration processes preferred.
• Continuous improvement mindset with a focus on customer experience and operational excellence.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.