The Pediatric Transplant Specialist is responsible for facilitating activities associated with a specific complex program or group of complex programs in a specialty/functional area including scheduling, coordination of communication, data management, document preparation, and process improvement. Supports development and maintenance of related tools, policies, training materials, and methods/procedures for communication and coordination with internal teams, external departments, and community providers, payers and agencies. Works in collaboration with the Program Manager and other program staff to help to implement the program's objectives in support of identified goals and the continuous improvement process. Partners with the program team to implement operational solutions. Responsible for ensuring effective communication among stakeholders and program staff. Facilitates interdepartmental activities, ensuring ongoing effective program operation and/or implementation. Oversees a moderate to high volume of complex work in support of the program. This level performs work under limited supervision with independent judgment required. SERIES CONCEPT: A program is a specialized area with specific complex components and discrete tasks which distinguish it from the main body of the organization. There is a defined plan to accomplish a particular objective with elements and scope that distinguish it from the usual scope and responsibilities of a department or functional area. The specialized tasks involve interpretation of policies, procedures and regulations, independent functioning and public contact. A program typically has a long-term focus with an expectation that the plan/program will serve or impact on-going needs or goals. The primary responsibilities and accountabilities are typically transferable from one program to another. The performance of administrative tasks are in support of the individual's performance specific to the program. Transplant Specifics: This role functions as a Program Coordinator III and will be responsible for managing the intake, tracking, and coordination of complex transplant referrals, ensuring that all required clinical documentation, authorizations, and regulatory elements are complete, accurate, and timely. In addition to referrals, this position is responsible for scheduling and tracking all patient appointments within multidisciplinary teams, ensuring scheduling follows UNOS and CMS guidelines. Working within a multidisciplinary pediatric transplant team, the Transplant Specialist partners closely with transplant physicians, advanced practice providers, nurses, social work, finance, and external referring providers to support seamless referral workflows. This role requires a high level of attention to detail, robust organizational skills, and the ability to communicate with empathy and professionalism while supporting children and families navigating emotionally complex and high-acuity care. The Pediatric Transplant Specialist plays an important role in supporting regulatory compliance, maintaining referral data and audit-ready documentation, monitoring referral timelines, and identifying and escalating barriers to progression. Through proactive coordination and a family-centered approach, this role helps ensure safe, equitable, and efficient access to pediatric transplant services while supporting operational excellence and an exceptional patient and family experience. This role supports the shared partnership of the Living Donor program between Seattle Children's Hospital and the University of WA. This role will track living donor information and monthly invoices sent from the University of WA. This role ensures appropriate payment requests are submitted into Workday for approval by the department leader.

Required Education and Experience
Bachelor’s Degree or equivalent combination of education/experience that demonstrates knowledge and competency. Five years of coordination support experience; including at least two (2) years of experience organizing multiple projects through to completion. Experience working on process improvement projects with cross-functional teams. Experience organizing multiple projects through to completion. Successful track record convening and facilitating dialogue with multiple and diverse stakeholders. Experience with: drafting, editing and developing communications and/or reports. Experience with insurance authorization workflows, medical records review and completeness checks, data tracking, spreadsheets, and referral dashboards

Required Credentials

Preferred
Familiarity with transplant-specific regulations (CMS, OPTN/UNOS) Lean, Six Sigma, or process-improvement training Experience with accounting

Compensation Range

$32.07 - $48.11 per hour

Salary Information

This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

Disclaimer for Out of State Applicants

This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors.

Benefits Information

Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits.

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.

U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas. We are honored to be one of the nation’s very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.

As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Our Commitment

Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.

Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.

Learn more about this Employer on their Career Site

Transplant Coordination Spec