Transportation Coordinator

Description

Key Recovery provides comprehensive substance use disorder treatment and work skills training to help low-income, high-risk patients achieve sustained recovery and rebuild their lives. We offer a unique combination of long-term residential clinical treatment, work skills training, and transitional housing. For more information visit keyrecovery.org.  

The Transportation Coordinator is responsible for safely and efficiently transporting patients in facility van or other vehicles according to schedule. Capable of quickly organizing each day’s transportation needs, working effectively with supervisor, residential and clinical staff and back-up resources to assure that each day’s transportation needs are completed and on time. Partners in-person with external medical resource staff to provide transportation assistance to patients for the purpose of receiving medical care at local medical and other patient focused support facilities. 

Shift:  Monday-Friday 9:00 a.m.-5:30 p.m.

Duties and Responsibilities:

• Drives facility van and other vehicles with the following responsibilities: 
• Assists in planning and implementing facility van or other vehicle schedules 
• Promptly reports any concerns regarding safe and proper functioning of van or other vehicles to supervisor 
• Follow all city and state driving and transportation rules and regulations 
• Engage and communicate with patients as appropriate to address any behavior or communication issues during transportation and communicate patient complaints or concerns to management as they arise 
• Maintain effective level of communication with supervisor and management team to report any service impacting issues 
• Keep records of who attended offsite activity (medical, legal, etc.) and ensure that all are returned to site 
• Assure interior of van or other vehicles is neat and clean 
• Serve as role model for patients by displaying responsible, cooperative, positive attitude, and exhibit good patient boundaries  
• Represents Key Recovery in a professional, courteous, friendly manner 
• Communicates respectfully with patients, facility staff and people of all cultures and backgrounds  
• Coordinates pick-ups and drop-offs for timely, safe, and efficient transportation. 
• Capable of adequately and safely dealing with challenging patient behaviors such as defiance and threatening type behavior 
• Work well under pressure, meet multiple and often competing deadlines. 
• At all times, demonstrate cooperative behavior with supervisors, subordinates, colleagues, and patients 

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  

Education/Experience:

• Substance Use Disorder experience is preferred.
• Must have a High School diploma or equivalent training.
• Must have 1-2 yrs. of driving multiple seat or van type vehicles, transporting individuals around the Seattle area 
• Must have a current Washington State driver license and be insurable through company insurance.
• Experience and understanding of substance use disorders and treatment; familiarity with the patient population served preferred. 

Knowledge, Skills, and Abilities:

• Must have good knowledge of the Seattle area and ability to navigate traffic safely and efficiently in and around Seattle.  
• Strong organizational skills to efficiently transport patients to appointments and destinations in a timely manner. 
• Effective communication and people skills.
• Ability to work independently with good problem solving and decision-making skills. 
• Ability to manage multiple tasks and work in a demanding environment. 
• Ability to show compassion and empathy. 

Benefits: Join our team and enjoy a comprehensive benefits package designed to support your well-being and career growth. This includes: 

• Healthcare: Company-paid medical, along with dental, and vision insurance with employer-sponsored wellness programs.
• Paid Time Off: Generous vacation, sick leave, and 10 paid holidays, plus a flexible work schedule to accommodate your needs.
• Retirement: 401(k) with company matching
• Professional Development: Access to industry-leading training and conferences, as well as tuition reimbursement for relevant courses.
• Employee Discounts: Enjoy discounts on a variety of products and services, including travel, entertainment, and technology."