Ambulatory Capacity Management Analyst

Job Description

UW MED ACCESS  & INNOVATION - CAPACITY MANAGEMENT has an outstanding opportunity for a Ambulatory Capacity Management Analyst

Work Schedule

• 100% FTE
• Hybrid Schedule

DEPARTMENT DESCRIPTION
UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care, and preparing tomorrow’s health professionals. UW Medicine includes Harborview Medical Center, UW Medical Center (Montlake and Northwest campuses), UW Primary Care, and other affiliated entities. This position supports the Ambulatory Care Division and aligns with UW Medicine’s Patient Are First Pillar Goals: serving patients and families, providing the highest quality care, becoming the employer of choice, and practicing fiscal responsibility.

POSITION HIGHLIGHTS

• Serve as a trusted advisor to clinic leadership, leveraging Epic expertise and change management principles to improve ambulatory access KPIs.
• Provide end-user support and training for Epic scheduling workflows, ensuring smooth adoption of new features and functionality.
• Collaborate across UW Medicine clinics, IT teams, and Contact Center staff to implement solutions that enhance patient access and provider capacity.
• Monitor key access metrics and lead improvement initiatives that optimize provider schedules and space utilization.

PRIMARY JOB RESPONSIBILITIES

• Implement best practices for scheduling workflows, referrals, and provider templates; act as liaison between Access & Innovation and IT teams.
• Deliver Epic training and coaching for new and existing staff; maintain accurate documentation and training materials.
• Provide first-line technical support for Epic scheduling and access workflows; manage and resolve Unite tickets.
• Analyze capacity management data, identify opportunities for improvement, and partner with clinic leadership to optimize operations.
• Participate in committees, user groups, and project teams to represent Access and Innovation and contribute to enterprise-wide initiatives

Minimum Qualifications

• Bachelor’s Degree in computer science, business, education, healthcare, or a related field

• At least four (4) years of experience working in an acute or ambulatory care setting. (Additional years of experience may replace education requirement).

• Minimum one year of experience in either technical computer training or end-user application development or support.
• Strong understanding and experience in IT/computer/application support and analysis.

• One to two years templating experience or equivalent experience.
• Experience in using data in decision making; able to define useful data, obtain, and analyze it.
• Advanced proficiency with Excel (e.g., pivot tables, complex formulas, data analysis tools).
• Proven track record of collaborating across different departments and levels.  

OR

• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Compensation, Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Shift:

Temporary or Regular?

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.