Customer Service Representative - $21-$24 - No weekends

Are you friendly, organized, and confident working with customers in a fast-paced environment? Do you enjoy being the person who keeps everything running smoothly?

We’re looking for a Customer Service Representative (CSR) to be the welcoming face and voice of our collision repair facility. This role is ideal for someone who thrives in a team environment, communicates clearly, and takes pride in delivering exceptional customer experiences.

Why Join Our Team?

• Competitive pay: $21–$24 per hour
• Medical, Dental & Vision Insurance
• 401(k) with company match
• Paid Time Off
• Stable Monday–Friday schedule (No weekends)
• Growth opportunities within our organization

What You’ll Do

• Greet walk-in customers in a professional and welcoming manner
• Answer and direct multi-line phone calls courteously and efficiently
• Check customers in for repairs and complete all required authorization paperwork
• Take and document vehicle condition details at drop-off
• Educate customers on repair timelines, insurance claims, rental processes, and payment procedures
• Provide repair progress updates via text, email, or phone
• Schedule estimate appointments and vehicle drop-offs
• Create Repair Orders (ROs) and prepare necessary file documentation
• Coordinate DRP assignments in a timely manner
• Attend daily production meetings to stay informed on repair updates
• Print final bills and warranties, review warranty coverage with customers
• Collect payments and finalize delivery paperwork
• Encourage and capture customer reviews
• Maintain an organized front office, reception area, and workflow
• Drive vehicles as needed and assist team members where required

What We’re Looking For

• 1–2 years of customer service experience
• Proficient in Microsoft Office
• Valid driver’s license with insurable driving record

Working Environment

This position operates in a collision repair facility and may involve exposure to:

• Paint, fumes, dust, and shop noise
• Varying temperatures

Physical Requirements

• Ability to lift up to 50 lbs occasionally
• Frequent standing, sitting, bending, and repetitive motions
• Occasional kneeling or stooping

If you’re looking for a stable career in a growing company where your professionalism and customer care truly matter, we’d love to meet you.

Apply today

KEYWORDS:

Customer Service Representative, CSR, Automotive Customer Service, Collision Repair CSR, Auto Body Customer Service, Front Office Coordinator, Automotive Service Advisor, Collision Center Administrator, Repair Order Coordinator, DRP Coordinator, Collision Repair, Auto Body Shop, DRP (Direct Repair Program), CCC ONE, Repair Orders (RO), Insurance Claims Processing, Vehicle Intake, Rental Coordination, Production Meetings, Final Billing, Warranty Explanation, Multi-line Phone System, Appointment Scheduling, Accounts Receivable, Administrative Support, Office Management, Data Entry, Google Reviews, CRM Systems, POS Systems, Microsoft Office, Customer Communication, Detail-Oriented, Multitasking, Fast-Paced Environment, Professional Communication, Problem-Solving, Team-Oriented, Time Management, Reliable, Organized, Growth Opportunity, Full Benefits, 401(k) Match, No Weekends.