Bilingual Care Manager

JOB TITLE:  Care Manager

REPORTS TO: Care Manager Supervisor

TYPE OF POSITION: Full time

LAST UPDATED: September 2025

EXPECTATION FOR ALL EMPLOYEES:

Embrace the mission, philosophy, and values of Hudson Partnership CMO and be personally committed to work in accordance with System of Care values and principles.

POSITION OVERVIEW:

This position is based on the treatment philosophy of working with families in a strength-based wrap-around model, and the belief that children are usually best served in their homes and community using natural supports and defining their own vision. A Care Manager coordinates the assessment, planning and treatment of services for moderately/severely emotionally disturbed children and their families.

• Receive and review referral information and all existing assessments prior to the coordination of the initial team meeting and then initiate the case file.
• Meet with the child and family within an established timeframe to gather additional information, orient the family to the Individualized Service Plan process and wraparound philosophy, establish a positive relationship, and identify additional team members.
• Coordinate the scheduling of all team meetings and participate in the formulation of a culturally sensitive Individualized Service Plan according to established standards and within established timeframes.
• Complete the Individualized Service Plan within established timeframe and update as per standards in order to support timely submission to the Contracted Systems Administration for authorization of services.
• Link the family to formal and informal services as identified in the Individualized Service Plan. Ensure there are no gaps in formal services and review with the Supervisor. 
• Ensure the implementation of the crisis management plan and make timely necessary revisions.
• Document all contact, intervention, and status updates in the case record according to established standards.
• Provide scheduled on-call crisis management coverage.
• Create contact list when going out on paid time off and provide to Care Manager supervisor.
• Monitor wraparound service providers to verify provision of authorized services to receive feedback regarding progress toward goals, and to support positive collaboration.
• Meet with the Care Manager Supervisor for weekly supervision. 
• Attend educational training courses to maintain Care Manager Certification and Strength and Needs Certification active. 
• Demonstrate professionalism and sensitivity when interacting with child/family and co-workers.
• Maintain appropriate levels of confidentiality and follow HIPAA compliance. 
• Performs other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

EDUCATION/EXPERIENCE:

• At least 2 years of Care Management and youth-related experience.
• Bachelor’s Degree in a related mental health field required.
• Prior experience working with a severely emotionally disturbed population, preferably within a large children’s serving system
• Bilingual is a plus
• Driver’s license in state they reside in satisfactory standing.

REQUIRED SKILLS/ABILITIES: 

• Basic computer skills
• Basic understanding of Wraparound model and CSOC
• Valid driver’s license and the ability to be covered by the agency’s vehicle insurance
• The person in this position needs to occasionally move around the office to access file cabinets, office machinery, etc.
• Required to go into the community and into families’ homes 
• Constantly will need to travel
• Constantly operates a computer and other office productivity machinery such as company phones and tablets
• The person in this position will need to frequently communicate with families, their team, and others in the community
•  Emotional and physical capacity to control and manage self if clients act out or behave in a verbal or physical manner.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift 25 pounds
• Must be comfortable with driving. 
• Required to go into the community and into families’ homes
• Must be able to remain in a stationary position 50% of the time.
• Must be able to travel/drive up to 50% of the time

BENEFITS AND PERKS:

• Medical, Vision, and Dental insurance 
• 401(K) Retirement Plan Option – Eligible after 6 months of employment. The company provides up to a 3% match on your account.
• Tuition Reimbursement – Eligible employees can receive up to $3,000 per academic school year. You must have been employed for at least one year and have no written or verbal warnings.
• Gym Reimbursement – Employees are eligible for up to $15/month on gym reimbursement depending on their gym facility.
• Referral Bonus – Employees who refer someone to work at HPCMO will receive a $2,000 bonus after that employee completes one year.
• Hybrid Work Model – WFH for up to 14 hours per week.