Assistant Director of Academic Support

Primary Responsibilities

Oversight of Tutoring Center:

• Provide direction, training, coaching, and supervision of tutors for the interdisciplinary Tutoring Center.
  • Hire, train, and supervise part-time faculty and staff tutors.
  • Develop and disseminate tutoring schedules to campus community.
  • Coordinate training program for tutors to include current trends in tutoring, writing, learning, and academic support services.
  • Manage ongoing reporting and tracking to improve the processes and procedures needed to impact student matriculation, retention and success, as well as to support budgetary decisions.
  • Manage tutor scheduling, payroll, assignments, and evaluations. 
  • Manage both the scheduling and virtual tutoring platforms.

• Demonstrate strong, proactive customer service and/or student advocacy through a positive attitude of approachability and adaptability.
• Collaborate with faculty, academic schools, and student affairs to ensure continuity of services to students and to improve customer service. Identify ways to complement existing student success efforts.
• Collaborate with Assistant Vice Chancellor for Academic Affairs and Assistant Director of Instructional Support to coordinate new faculty onboarding, orientation, and training.
• Develop and implement specialized student workshops and structured faculty professional development to target individual student needs, including competency remediation.
• Demonstrate support for Ivy Tech Community College and its mission.
• Conduct all activities with an appreciation and respect for diversity of people, styles, and views.

Other duties logically associated with the position may be assigned.

Minimum Qualifications:

• Bachelor’s degree required. Bachelor and/or master’s degree in education, college student services, teaching and learning, or related field is preferred.
• Minimum of two (2) years demonstrated leadership or administration experience in an academic setting with supervisory experience.
• Experience in assessment of adult learners, tutoring or college instruction, serving a diverse population.
• Knowledge of tutoring techniques, learning assistance programs, variety of learning styles, and teaching and learning strategies.
• Experience with current trends and issues for academic tutoring services.
• Knowledge of instructional design principles and educational technology tools that support traditional, hybrid, and online learning.
• Excellent written, verbal and presentation skills.
• Demonstrated knowledge of Microsoft Office and Windows based computer applications.
• Available some weekday evening hours.

Preferred Qualifications:

• Experience in a community college setting and/or classroom teaching.
• Master’s degree in education or related field.
• Ability to prioritize multiple tasks and projects in an environment with potential for interruptions.
• Ability to learn new systems efficiently and adapt to new standards and practices.

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Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.