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BASIC PURPOSE:
Under minimal supervision, and in accordance with established bank policies and procedures, this position performs a broad variety of operational and administrative duties to support daily debit card functions and customer inquiries.
DUTIES OF POSITION:
- Handle debit card telephone inquiries from customers and the personnel of other departments.
- Complete debit card workflows for new accounts and maintenance including but not limited to:
- Daily limit changes
- Setting cards for travel
- Review all new card applications.
- Ordering and reissuing debit cards, review card fraud alerts, process stop payments on recurring debit card transactions.
- Monitor, process, and research customer debit card disputes, including provisional and final credit letters to customers.
- Process Compromised Card files as needed (sending out letters, issuing new cards, etc.)
- Work within and balance multiple GL accounts and spreadsheets used by the department.
- Cross train fellow employees when necessary.
- Assist with setting up new employees and/or resetting employee passwords on all debit card related systems.
- Order Instant Issue inventory and supplies as branch needs arise and assist with troubleshooting issues with Instant Issue machines.
- Assist with daily ATM machine monitoring.
- Monitor and work with various debit card reports.
- Process Expedited debit cards and process entries [as the need arises].
- Research and key General Ledger entries as needed.
EDUCATION/ EXPERIENCE/ SKILLS:
- Knowledge of personal computer programs such as word processing, spreadsheets, and other programs as required.
- Ability to type accurately.
- Ability to multi-task.
- Highly organized, with an attention to detail and an aptitude for problem recognition and resolution.
- Ability to adapt to technological changes and apply new knowledge to responsibilities.
- Strong verbal and communication skills.
- Ability to deal effectively and tactfully with customers and the personnel of other departments.
- Ability to recognize irregular and suspicious transactions and take the appropriate steps to prevent loss.
- Ability to make good judgements to make appropriate on the spot decisions following standard policies.
- Excellent problem-solving skills to properly handle customer problems and determine when the request for confidential information should be furnished or refused.
- Good knowledge of departmental operations, policies and procedures, and computer-generated reports.
- Basic understanding of operations in other departments, such as data processing.
BankFirst is an EO employer- M/F/Veteran/Disability
Learn more about this Employer on their Career Site
