JOB TITLE: Business Office Receptionist DEPARTMENT: SFP Business Office

JOB RELATIONSHIP:

Responsible to: Business Office Manager

Responsible for: Not responsible for anyone

Interrelationships: Works cooperatively with all hospital departments, medical staff,

patients, and visitors.

JOB SUMMARY:

Greeting all types of patients, face-to-face or over the phone, making appointments and directing them to the proper department. Competes patient registrations which includes accepting co-pays, patient payments, and logging them onto the daily payment spreadsheet.

JOB QUALIFICATIONS:

Experience: Business office experience, medical setting preferred. Computer proficiency required.

Education: High School or equivalent required.

Req. Cert./

Registration None required.

Job Duties: (This list may not include all of the duties assigned)

Answer inquiries and obtain information from customers, visitors, and other interested parties.

Understands the appointment scheduling software and the way each type of appointment is made.

Scans insurance EOBs.

Prepare necessary paperwork for appointments including CDL’s and HIPAA forms.

Address basic account questions from patients and enter personal payments onto the daily payment log.

7. Provide clear messages to medical staff, from phone calls and walk-ins, in regard to patient requests.

8. Assist with extra duties as requested by Office manager/Supervisor.

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