Parts Consultant

Position Overview:

We are seeking a knowledgeable and customer-focused Parts Consultant to join our dynamic watersports and boating team.The Tier 2 Parts Advisor is an experienced role with more responsibility for technical knowledge, customer service, and parts sales. This advisor acts as a more knowledgeable resource, guiding customers through complex parts inquiries and assisting with inventory management. They will take on a greater role in order processing, upselling parts, and collaborating with service advisors and technicians to ensure a seamless parts supply chain. The ideal candidate has strong product knowledge, excellent communication skills, and a passion for boating and watersports.

Duties and Responsibilities:

Customer Service & Technical Support:

• Provide expert advice to customers on parts compatibility, technical specifications, and alternative options.
• Manage complex or special orders, ensuring customer satisfaction and timely delivery.
• Upsell and recommend parts, accessories, or service packages based on customer needs and repair requirements.
• Build and maintain relationships with regular customers, providing personalized service and follow-up on their orders.

Inventory Management & Ordering:

• Assist with inventory control, ensuring accurate stock levels and fast-moving parts are consistently available.
• Work with the Parts Manager to reorder parts, handle returns, and manage stock discrepancies.
• Conduct inventory audits and assist with stocking new parts, ensuring proper documentation and storage.
• Manage special orders, ensuring they are processed and delivered promptly.

Collaboration & Sales Support:

• Collaborate with service advisors and technicians to identify parts needs for ongoing repairs and future maintenance.
• Assist with the training of Tier 1 Parts Advisors, providing guidance on parts selection, system navigation, and customer service techniques.
• Handle more complex customer queries, such as product warranties or availability of discontinued parts.

Reporting & Process Improvement:

• Monitor parts sales and provide insights for improvement in stock management, customer satisfaction, and sales performance.
• Prepare regular reports on parts sales and order fulfillment to assist in the budgeting and forecasting process.
• Suggest process improvements within the department to increase efficiency, accuracy, and customer service levels.

Qualifications:

• Previous experience in a marine, powersports, automotive, or dealership parts department preferred
• Strong knowledge of boats, motors, and watersports equipment a plus
• Familiarity with parts catalogs, lookup systems, and inventory software
• Excellent customer service and communication skills
• Detail-oriented and highly organized
• Able to lift and carry up to 50 lbs.
• High school diploma or equivalent required; technical or marine-related certification a plus

Additional Information:

• Salary plus commission
• Full-time, Monday through Friday, 8:00 am-5:00 pm, One weekend day every 6 weeks with the following Monday off
• Full Benefits
• Fantastic work environment
• Appreciated employees